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Technical Support Representative
1 month ago
Job Description:
**As a Gatestone Team Member, You'll Enjoy**
- Performance-based bonus opportunities
- Supportive leadership and coaches
- Ongoing training to be the best that you can be in your job
- Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
- Employee discounts to local stores and services
- Extra bonus opportunities through our Employee Referral Program
**What's In It For You**
At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
- Growth opportunities within the company and monthly performance incentives are offered
- Employee Engagement Initiatives
- Earn monthly bonuses with our employee referral program.
Our company is currently experiencing strong growth and we are recruiting dedicated individuals for full-time, permanent positions. Our employees are motivated and encouraged to perform to the best of our collection team. In addition, a job at Gatestone is a career that opens many doors for you to grow within the company.
If you are experienced in technical support or love technology then Gatestone & Co has a great opportunity for you
**Day-to-day Responsibilities**
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, satellite, digital phone, and computer issues
- Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
- Diagnose and resolve technical problems encountered by customers
- Consult internal software, tools and guides, to research customer issues and implement solutions
- Document customer records with log of problems and solutions for use by other Technical Support Representatives.
- Deliver exceptional customer experience while staying within our support scope guidelines
- Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences
- Promote and sell the features, advantages, and benefits of client products and services to our customers
- Employ time management and multi-tasking skills to maintain high service levels
- Thoroughly document customer interactions and escalate potential service issues
- Identify opportunities to improve customer service levels
- Provide feedback to leadership teams to improve environment
- Various other duties as needed
**Required Skills, Experience & Qualifications**
- Demonstrated customer service experience within retail, sales, or call center environments
- Exceptional customer service and communication skills
- Professional business manner
- Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success
- Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
- A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
- Must be eligible to work in Canada
**Location; Toronto, Ontario**
**Rate; 19.00$ hourly**
We are an accessible workplace.
- Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process_
- #WC1_
Pay: $19.00 per hour
Flexible Language Requirement:
- French not required
Application question(s):
- Are you flexible to work between the hours of 6AM and 3h30AM?
- Do you have a background working with computer's ?
Work Location: On the road
