Associate Member Experience

2 weeks ago

The Blue Mountains, Canada Hilton Grand Vacations Full time

As a
**Associate Member Experience** you would be responsible for:

- Provides our Members and Guests with Authentic service
- Ensures all Members and Guests are welcomed and registered and acts as an ambassador of Hilton Grand Vacations.
- Provides switchboard and concierge services
- Must be able to provide information regarding local areas of interest for guests
- Liases and assists all other departments as needed or assigned
- Administer all company policies, procedures and standards
- Ensures all duties on daily task list are completed and other related duties as required
- Supports all food & beverage and Member Animation programs or initiatives
- Performs cash and credit card handling duties
- Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management
- Excellent oral and written communication skills
- Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
- Covers Night Audit shifts as required
- Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
- Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances
- Performs other related duties as assigned

Why do Team Members Like Working for us?
- Our Mission and Values
- Internal growth opportunities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program
- Choice of ski pass or wellness allowance
- Group RRSP
- Team Member and Family Travel Program providing reduced hotel room rates

**Qualifications**
- To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- High School Diploma or equivalent.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Front Desk or Concierge Experience preferred.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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