Showroom Host

Raffi Jewellers is currently seeking enthusiastic Showroom Host for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA. Our expertise and exceptional customer service have earned us enduring relationships, and we are honoured to continue exceeding expectations for generations..

As a Raffi Showroom Host, you will engage with clients and deliver an outstanding experience. A strong background in client relations and exceptional communication skills will ensure success in this role. A Showroom Host will serve on the Front Office Team, responding to a wide variety of client requests by accurately assessing the client needs to achieve maximum client satisfaction. Optimizing client satisfaction is the single most important function.

**Main Responsibilities include**:

- Actively approach, engage with and assist customers, keeping the Raffi Jewellers customer Excellence philosophy in mind; ensure customers are always the primary focus
- Answer digital, phone and in person enquiries regarding offered services and products
- Greet clients and ensure their individual needs have been addressed
- Direct and seat clients to the appropriate department
- Arrange client appointments for sales and after-care service
- Operate alone and collaboratively to achieve individual and team-based objectives and performance goals
- Collaborate with sales team, administrative team and specified departments
- Foster an environment where clients are always at the forefront, ensuring customer satisfaction and retention
- Perform other duties as assigned

**We’d love to hear from people with**:

- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is an asset
- A minimum of 1 year of experience, ideally in the luxury retail, and or fine hospitality industry
- Lifelong learners with strong critical thinking skills and excellent time management
- Ability to work in a fast-paced, changing environment
- Strong communication, interpersonal and intercultural skills

**Experience**:

- Customer service: 2 years (required)
- Hospitality Industry: 1 year (required)
- Luxury Retail: 2 years (required)

Work Location: In person