Automotive Estimator

4 weeks ago

Duncan, Canada Craftsman Collision Full time

We're currently seeking an Estimator for our Duncan location in BC (3050 Boys Road, V9L 6W4). We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process steps to help them navigate the claims process.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career
- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

KEY RESPONSIBILITIES
- Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;
- Resolves customer service concerns and escalates to the Shop Manager where appropriate;
- Determines customer needs including estimate, repair booking and transportation requirements;
- Proactively takes steps to reduce customer effort;
- Interacts with customers in a professional and approachable manner;
- Educates customers about claims and repair process;
- Books estimate appointments over the phone when necessary;
- Provides prompt service to all walk-in customers;
- Inspect and reviews vehicles for damage for the purposes of providing an estimate;
- Utilizes Mitchell, Audatex and ALLDATA software to prepare estimates;
- Determines when a vehicle qualifies for the Craftsman Accelerated Production Program;
- Ensures vehicle pre-wash and mapping is complete as per The Craftsman Way;
- Prepares final bill for customer the day prior to vehicle pick-up as needed;
- Identifies and capitalizes on opportunities for sales;
- Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
- Contributes to the goal of closing all files within 24 hours of vehicle delivery;
- Supports company standards in SPARKLE, safety and security;
- Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
- Other duties as assigned.

**Requirements**:

- Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment;
- Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered;
- Experience in Mitchell Estimating, Audatex, ALLDATA an asset;
- Understanding of insurance policy and procedure;
- Basic knowledge of The Craftsman Way or lean management processes an asset;
- Strong verbal, written and listening skills;
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
- Demonstrated time management, problem solving, critical thinking and sound judgement skills;
- Strong interpersonal skills with customer service-oriented attitude;
- Proactive, detailed and organized;
- Demonstrated desire and aptitude for learning and development;
- Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years;
- Must be legally entitled to work in Canada with no restrictions.

**Benefits**

When you’re part of the Craftsman Collision team, you get valuable perks like extended health, professional development, certified training and more.

Your resume should clearly outline how your qualifications & experience fit this position.

Thank you for your interest in Craftsman Collision.

  • Automotive Estimator

    5 days ago

    Duncan, Canada Craftsman Collision Full time

    We're currently seeking an Estimator for our Duncan location in BC (3050 Boys Road, V9L 6W4). We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process...

  • Automotive Estimator

    2 days ago

    Duncan, Canada Craftsman Collision Ltd. Full time

    We're currently seeking an Estimator for our Duncan location in BC (3050 Boys Road, V9L 6W4). We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process...

  • Automotive Estimator

    5 days ago

    Duncan, Canada Craftsman Collision Full time

    We're currently seeking an Estimator for our Duncan location in BC (3050 Boys Road, V9L 6W4). We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process...

  • Automotive Estimator

    14 hours ago

    Duncan, Canada Craftsman Collision Full time

    We're currently seeking an Estimator for our Duncan location in BC (3050 Boys Road, V9L 6W4). We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process...

  • Service Advisor

    4 weeks ago

    Duncan, Canada Midas International, LLC Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.ResponsibilitiesThe Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Service Advisor

    4 weeks ago

    Duncan, Canada Midas International, LLC Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.ResponsibilitiesThe Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Service Advisor

    4 weeks ago

    Duncan, Canada Midas International, LLC Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.ResponsibilitiesThe Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Service Advisor

    1 week ago

    Duncan, Canada Midas International, LLC Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.ResponsibilitiesThe Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Service Advisor

    4 weeks ago

    Duncan, Canada Midas Auto Repair Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**: The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Service Advisor

    2 days ago

    Duncan, Canada First Truck Centre Full time

    Position Overview P&R Truck Centre, doing business as Velocity Truck Centres, is looking for a SERVICE ADVISOR who excels at creating a high-quality customer experience to work in our Duncan, BC. location. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow. ...

  • Service Advisor

    1 day ago

    Duncan, Canada First Truck Centre Full time

    Position Overview:Velocity Truck Centre Canada, formally known as P&R Truck Centre, is looking for a Service Advisor in Duncan, BC. This position will play a crucial role in ensuring customer satisfaction by managing service appointments, providing expert advice, and coordinating with the service team to deliver timely and efficient service.What's in it for...

  • Service Advisor

    2 days ago

    Duncan, BC, Canada EmergencyMD Full time

    Position: Service Advisor Position Type: Full time, Permanent Location: Saanichton, BC Work Schedule: M-F / T-S rotation (40 hours a week) Position Overview P&R Truck Centre, doing business as Velocity Truck Centres, is looking for a SERVICE ADVISOR who excels at creating a high-quality customer experience to work in our Duncan, BC. location. We...