Hospitality Manager- Food

3 weeks ago

Toronto, Canada Forno Cultura Full time

**ABOUT US**

FORNO CULTURA has become a respected symbol of artisanal craft baking in the city. We are growing steadily and the company presents incredibly lucrative opportunities for personal and professional growth.

Forno Cultura is a 3rd generation bakery founded in April 2013. Today, its a food and beverage retail emporium that produces artisanal products in spaces that connect people with food, in an honest, simple way. The collection of foods includes both sweet and savoury and a landscape of the highest quality ingredients coming together to make exceptional tastes.

**ABOUT YOU**

We are looking for exceptionally driven and passionate partner who will thrive with the opportunity to help shape the success of an entirely new retail concept. As our Manager you'll be responsible for setting impeccable standards, inspiring your team, creating quality exchanges with customers and building loyal relationships.
- Are a true foodie You love and are inspired by great quality food, prepared with the highest level of craft. You eat great things often and bring knowledge of the city's quality food scene.
- Are polished the ultimate brand ambassador and someone who embodies and is passionate about quality and quality food
- Wear your passion on your sleeve, leading and inspiring others constantly
- Put people - your customers and your staff - first by recruiting, managing and developing your team, and delivering a truly quality client experience
- Act on your initiative, with autonomy to take the steps and form the partnerships that will build local awareness of the brand
- Uphold the highest standards, from food quality to presentation to cleanliness

**JOB DESCRIPTION AND EXPECTATIONS**
- Maintain Forno’s brand integrity as the chief brand ambassador. Your main focus will be on ushering a fun, happy, inclusive, energetic and engaged hospitality and food environment._

**OPERATIONS**
- Ensure operations efficiency by managing all aspects of retailing
- Keenly manage Product par Levels, weekly ordering and weekly reconciliation of orders
- Organizing and ordering of food supplies daily and managing par levels
- Organize and maintain retail strategy
- Manage revenue and sales
- Maintain budgets

**HOSPITALITY**
- Hiring and training of talent to meet hospitality benchmarks
- Ensure service standards are at industry best and team is creating lasting relationships
- Increasing client engagement and service aptitude
- Be in charge of health and safety standards and up to date certifications
- Maintain staff schedules, training documents and communication records

**MEETINGS/DEVELOPMENT INITIATIVES**
- Organize and lead staff meetings to ensure operational fluidity, service consistency and correct product knowledge and organization are being advocated
- Participate in management meetings with the bigger executive team

**FINANCIAL MANAGEMENT**
- Manage all aspects of financial operations
- Work with set benchmarks to ensure the financial strength of the operation
- Ensure correct management of waste including waste minimization

**EXPECTATIONS**:
As a manager you’re part of our leadership team. That means that you have:

- Management experience in a food and beverage or retail environment (experience in a speciality/premium environment is an advantage)
- Proven ability to effectively lead/direct, coach and train others
- Exceptional communication, interpersonal, diplomacy and related skills
- Flexibility in your work schedule
- A real eye for detail
- Be an exemplar of our core values throughout your work and become a brand ambassador
- Encourage positive collaboration among team members

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $53,000.00-$58,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- management: 3 years (required)
- hospitality/Food retail: 2 years (required)

Licence/Certification:

- Smart Serve (required)
- Food Safety Certification (required)

Shift availability:

- Day Shift (required)

Work Location: One location

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