Av Field Technician

4 weeks ago

Toronto, Canada TD Bank Full time

411465BR

Technology Solutions

Toronto, ON

July 5, 2023

Company Overview

Department Overview

Success in this role means timely completion and delivery of completed TD AV and TelePresence solutions, going above and beyond for the business, creating solutions that adhere to TD standards, communicating progress and issues effectively with the rest of the team. Colleagues know about you and trust your advice. Business and technology stakeholders ask for you by name.
This is a multi-faceted role that will leverage technical experience, a passion for learning new technologies and strong communication skills to support internal teams and clients.
- Reporting to the Senior Manager of Audio-Visual Technology, when asked, you can provide a detailed overview of work.
- You are accountable to manage the build and release of TelePresence and Audio/Video solutions as documented in the TD AV Standards.
- You follow process but you also consider the bigger picture and client perceptions. You’ll jump in and do things yourself when needed
- You oversee work in TD sites across Canada and the US. Knowledge of the technology and customer service are your hallmarks.

Success in this role means timely completion and delivery of completed TD AV and TelePresence solutions, going above and beyond for the business, creating solutions that adhere to TD standards, communicating progress and issues effectively with the rest of the team. Colleagues know about you and trust your advice. Business and technology stakeholders ask for you by name.
This is a multi-faceted role that will leverage technical experience, a passion for learning new technologies and strong communication skills to support internal teams and clients.
- Reporting to the Senior Manager of Audio-Visual Technology, when asked, you can provide a detailed overview of work
- You are accountable to manage the build and release of TelePresence and Audio/Video solutions as documented in the TD AV Standards
- You follow process but you also consider the bigger picture and client perceptions. You’ll jump in and do things yourself when needed
- You oversee work in TD sites across Canada and the US. Knowledge of the technology and customer service are your hallmarks.

General Skills and Abilities:

- Ability to work and think independently, be detail-oriented and organized
- Excellent communication and interpersonal skills are required to deliver positive client experiences and to work effectively with all departments in the business
- Effectively and accurately communicate relevant project information to the project team
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Attend weekly team review of all projects, raise any issues to project management team. Escalate matters when required to Senior Manager
- Keep accurate files and records of project status and activities
- Respond to communications from line of business stakeholders, regarding problems or concerns in a timely and professional manner
- Troubleshooting, quality checks, servicing abilities, problem-solving skills

**Requirements**:
Job Requirements
- This position reports to the Senior IT Manager and will be located in Toronto
- Daily travel to on-site locations within GTA and occasional out-of-town travel
- Must be able to adapt to extended hours / evening work, overtime when required due to various project deployment schedules

Primary Duties and Responsibilities:

- Proven experience performing on-site installations of AV systems including setup, wiring, configuration, testing & commissioning
- Responsible for on-site installation of AV systems based on TD/AV standards with a focus on Cisco endpoints and Microsoft Teams Room deployments
- Ability to demonstrate on-site field leadership while working with AV consultants, AV integrators and TD Project Teams
- Proficient in reading, interpreting and marking up AV drawing packages (i.e. functionals, riser diagrams, plan and RCP’s)
- Maintaining detailed project reports and status updates on a weekly basis
- Test and load audio DSP and Control Programming Code
- Lead Day 2 support efforts for assessing and troubleshooting on-site issues working with TD L2 & L3 support teams
- Provide high-level instructional training (in person or remote) and provide documentation to end-users for Custom AV / Telepresence solutions
- Must be able to lift up to 50lbs while prioritizing safety on the worksite

Education / Experience / Certifications:

- Minimum of 2 - 5 years of proven AV installation and Day 2 support experience required
- Technical aptitude and knowledge of integrated AV systems and IT equipment
- Undergraduate Degree or Technical Certificate
- AVIXA CTS-I preferred
- Any Industry recognized training preferred: Cisco, Microsoft, Crestron, Biamp, Extron, QSC, Shure
- Knowledge of products from leading AV manufacturers

Additional Information

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