Guest Service Host

2 weeks ago

Winnipeg, Canada Hyatt House Winnipeg-SouthOutlet Collection Full time

**Front Desk Guest Host**

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 135 room property offers comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

The Guest Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our successful Guest Hosts demonstrate attributes of a great Host by being aware and attentive to our guest’s needs; in addition they create conversations and share a moment thereby making a real connection with our guests.

Welcome you to our new house, HYATT house

**Responsibilities include, but are not limited to, the following**:

- Assists guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.
- Coordinates all guest requests, informs guests of hotel services, features, and room amenities.
- Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Uses suggestive selling techniques.

**Qualifications**
- Customer service experience is required, preferably in a hotel or related field
- High school diploma or equivalent required
- Must have ability to work weekends
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Must be able to multi-task
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Must possess basic computer skills, i.e. Word, Excel, etc.
- Must be 18 years or older (in some states, must be 21 or older)
- Valid State (of property location) driver’s license

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $13.40-$14.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

COVID-19 considerations:
To keep hosts safe, we have installed glass barrier, mask are mandatory in the work place, and have enhanced cleaning

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

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