Housekeeping Supervisor

2 weeks ago

St John's, Canada DoubleTree by Hilton Full time

The Housekeeping Supervisor will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. Leadership, problem solving, and decisiveness are critical for success in this role. This role will report directly to the Housekeeping Manager.

JOB REQUIREMENTS:
Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.

Superior time management and organizational skills

Strong interpersonal skills with an emphasis on leadership ability

Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team

Knowledge of computers including MS Word, Excel and Internet

Knowledge of health and safety standards

Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels

Knowledge of laundry operations

Work collaboratively with the team and other hotel leaders

Work a varied schedule, dynamic to business volumes and hotel needs including weekends

DUTIES:
Responsible for the day-to-day operation of the Housekeeping Department

Assist in recruiting and retaining a strong service oriented team

Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service

Conduct guest room and public area inspections

Monitor and manage labor efficiencies and all other departmental costs

Ordering of departmental supplies and conduct monthly linen inventories

Scheduling for Room Attendants, Public Area cleaners and Laundry staff

Maintain proper lost and found procedures.

Assist in training of new team members

Ensure Hilton policies and procedures are followed

APPLICABLE SKILLS

Excellent customer relations.

Must have time-management skills.

Adaptable to change and be able to handle multiple priorities under pressure.

Eager and focused to exceed guest expectations.

Experience working with a Unionized Department

**Job Types**: Part-time, Casual
Part-time hours: 20 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- St. John'S, NL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cleaning: 1 year (preferred)

Work Location: In person

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