Return to Selected Search Result Front of House

2 weeks ago

Vancouver, Canada Chan Centre Full time

The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Usher Captains to work concerts, plays, receptions, galas, and conferences.

**Organizational Status**
The Usher Captain position assists the Front of House Coordinator in supervising Chan Centre ushering staff to ensure strong, efficient customer service.

**Work Performed**
Duties include writing accurate reports, assigning staff breaks, dealing with patron concerns etc. In addition, the Usher Captain will, on rotation, also work a standard FOH position.

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening. Must be available to work in May and June.

**Consequence of Error/Judgement**

Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.

**Supervision Received**
Works under general supervision of the Coordinators.

**Supervision Given**
Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.
- Job Requirements/Qualifications:

- **Minimum Qualifications**
High school graduation. A minimum two years’ experience in theatre or a related field.

**Preferred Qualifications**
A thorough understanding of Chan Centre policies and procedures.

Theatre/Concert Hall experience.

Experience in high-volume establishments.

Ability to communicate effectively verbally and in writing.

Ability to deal with a diversity of people in a calm, courteous, and effective manner.

Ability to provide quality service to customers in a courteous, patient manner.

Ability to exercise tact, discretion and patience in dealing with patrons.

Must be available to work in May and June.

Ability to cover flexible shift times and respond to on-call demands including evenings and weekends an asset.

Physical ability to perform the duties of the job (e.g. to work standing for long periods)

Ability to work effectively independently and in a team environment.

Valid First Aid Certificate - Level 1 would be an asset.

Serving It Right responsible beverage service certificate would be an asset.
- Recommended Training:
- Serving It Right
- Salary/Wage: $20.31 - $20.31 CAD Hourly
- Job Application Process:

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