User Support Technician

2 weeks ago

Edmonton, Canada Bisoft Consulting Services Inc. Full time

Education: Bachelor's degree
- Experience: 1 year to less than 2 years
**Work setting**:

- Help desk
- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- Android
- Device drivers
- Networking hardware
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
**Financial benefits**:

- As per collective agreement
**Other benefits**:

- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week

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