Supporter Care Specialist

1 month ago


Victoria, Canada The BC Green Party Full time

**About the opportunity**

As Supporter Care Specialist, you will interface with BC Green supporters to empower and include them in our work. This role is a unique opportunity to join a growing, high performing team with big goals.

You will work primarily with the Fundraising & Supporter Care Officer to provide responsive front-line communication with supporters and prospects; nurture a growing donor community by stewarding important relationships; and participate in fundraising and advocacy campaigns.

This role is a full-time role of 20 hours per week.

**Who we are**

The BC Greens are a political party working towards a sustainable province where everyone can thrive. We are on a mission to form a government dedicated to creating vibrant and sustainable environmental, social and economic systems.

**What you bring to the team**
- You have experience, knowledge, or interest in customer or donor care, community engagement, data entry, fundraising, political advocacy, and/or communications
- You have a value alignment with the BC Green Party’s evidence-based approach to the overlapping crises our province is currently facing (eg: healthcare, housing, poisoned drugs and climate)
- You have an exceptional ability to build rapport, resulting in strong interpersonal relationships
- You have strong written and verbal communication skills
- You enjoy having phone conversations with people
- You work with integrity and have a passion for people
- You have core computer skills and can quickly learn how to use new software
- You are a motivated, detail-oriented self-starter with the ability to work independently
- You manage your time effectively while administering multiple priorities
- You commit to following public health guidelines while conducting public outreach including mask wearing

**Assets**

**Location**

You must be a resident of British Columbia, based in the province. You must have the ability and willingness to work on evenings and weekends if needed, and have secure access to a laptop/computer and reliable internet.

**Work environment**

Our team is motivated to bring positive change to the people of British Columbia. We have a collaborative and supportive team culture. Our values of respect, integrity, care, excellence and teamwork guide our work and relationships.

**In this role, you will**
- Engage with supporters, donors, volunteers and general members of the public; understand their needs, troubleshoot and resolve issues, process donations
- Provide support for stewardship outreach and relationship building activities to identify and cultivate supporters
- Complete data entry & database maintenance projects
- Use CRM software and messaging tools, including NationBuilder, HelpScout, Slack, RingCentral and CallHub
- Report on Supporter Care performance metrics and criteria; complete a monthly metrics report
- Share unbiased, relevant results and feedback to the Fundraising & Supporter Care Officer and other team members as needed
- Attend regular meetings with the Fundraising & Supporter Care Officer to foster work collaboration and consistency
- Provide recommendations to improve operations and training materials to the team based on observed trends and results

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: $25.00 per hour

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
We are committed to following public health guidelines.

Ability to commute/relocate:

- Remote: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer relationship management: 2 years (required)

Work Location: Hybrid remote in Victoria, BC V8W 1P8

Expected start date: 2023-06-05


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