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Customer Service and Project Coordinator

4 weeks ago

Montréal, Canada Näak Full time

We are a dynamic and innovative company in the food and beverage industry seeking a skilled and motivated individual to join our team as a Customer Service and Project Coordinator. Our company focuses on providing exceptional customer service and delivering high-quality products to our clients. This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, multi-tasking environment.

**Responsibilities**:

- Process Return Merchandise Authorization (RMA) requests from clients and ensure smooth handling of returns or exchanges.
- Manage and support B2B clients, building strong relationships, and addressing any concerns or issues that arise.
- Assist with claims resolution, working closely with internal teams and clients to ensure timely and satisfactory resolutions.
- Coordinate and oversee special projects, ensuring they are executed efficiently and within established timelines.
- Maintain accurate records and documentation related to customer interactions, projects, and other relevant activities.
- Collaborate with cross-functional teams to gather and analyze customer feedback, identifying areas for improvement and implementing appropriate measures.
- Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information and support to customers.
- Speak fluently in both French and English to effectively communicate with clients and team members.

Qualifications:

- Previous experience in customer service, client relationship management, or a similar role is preferred.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Strong problem-solving and decision-making abilities to handle customer issues and project challenges.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail and accuracy.
- Excellent verbal and written communication skills in both French and English.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Proven ability to multi-task and manage multiple projects simultaneously.
- Demonstrated ability to work independently as well as collaboratively within a team.
- Flexibility and adaptability to navigate through changing priorities and requirements.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Life insurance
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Montréal, QC H2N 1N7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Project management: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person

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