Dispatcher (Full Time) - Edmonton

2 weeks ago

Edmonton, Canada TriMark People Solutions Inc. Full time

**Do you thrive in a fast-paced environment where you can contribute your superior multi-tasking skills, decision making, and communications skills?**

**We are hiring one Dispatcher to work in our Edmonton location.**

**Available shifts - Tuesday to Saturday evening shifts.**

This role requires excellent leadership, problem solving, and demonstration of professionalism in a culture of safety while ensuring compliance with Company programs and procedures, Provincial and Federal regulations, and client policies.

The Dispatcher ensures clients have an amazing experience as they tour Western Canada on premium motor coaches. You will be an integral member of the TRAXX team, working with the Trip Supporters (Dispatch Coordinators) and Duty Manager to ensure all Motor Coach Operator and road (trip) activities are supported and monitored according to customer itineraries and transportation (regulatory) requirements. The Dispatcher frequently collaborates with other Managers of the organization. Your priority will be to ensure TRAXX safely delivers on and exceeds our customers’ expectations of their TRAXX Coachlines experience.

**KEY RESPONSIBILITIES**
- Responsible to manage the day-to-day schedule of the operators and the fleet, allocating appropriate type of coaches for each trip.
- Maintain accurate and up-to-date records of vehicle locations, driver assignments, and transportation schedules.
- Communicate effectively with drivers, assess and support all operator inquiries and provide relevant trip information.
- Collaborate with other departments to address issues related to transportation operations, including maintenance and customer service.
- Ensure compliance with all relevant regulations, policies, and procedures, including safety guidelines and transportation laws.
- Prepare reports and maintain documentation related to transportation activities, including inspections, logs, and incident reports.
- Stay updated on industry trends, technologies, and best practices in transportation logistics.
- Other duties as assigned.

**ABOUT YOU**

You are known for your ability to remain calm and professional while effectively handling multiple calls and tasks, addressing problems, and dispatching appropriate team members. Key to your success are your communication, time management, decision making, and people skills.

**QUALIFICATIONS & EXPERIENCE**
- 5+ years of Dispatching experience within the passenger transportation industry. Preferably working with Motorcoaches.
- Effective decision making, problem solving, planning and attention to detail.
- Strong interpersonal skills (organizational, team oriented & focused).
- Ability to adapt to an environment with changing priorities and interruptions.
- Proven ability to establish a workplan, identify priorities, and accurate report on progress.
- Proven ability to resolve issues in timely, diplomatic, and effective manner.
- Working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.)
- Experience in the truck or highway bus transportation industry an asset.

**WHAT’S IN IT FOR YOU?**

At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day to day operations and ensuring a smooth transition from planning to travel implementation. We recognize that by providing our employees:

- Positive Learning and Growth Environment.
- Competitive pay based on experience.
- Professional development & advancement opportunities.
- Full time employees eligible for company Group Health Benefits and Group RRSP Program.

**JOB TYPE**: Full-time (Permanent).

**ABOUT TRAXX**

TRAXX Coachlines provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision - being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932.

**Trimark People Solutions | Recruitment Partner for TRAXX Coachlines

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