Parts Technician

3 weeks ago


Nisku, Canada Union Tractor Ltd Full time

The Parts Technician is a key role within the Union Tractor Organization. This position is for a customer focused individual striving to improve service levels and increase customer confidence.
- Excellent Product knowledge with a focus on continued improvement
- Team player and mentor with a positive, proactive attitude
- Understanding and adherence to UTL system and procedures, including credit policies, warranties, sales & returns, core returns, purchasing and quoting
- Respond to every request with a sense of urgency - report status efficiently
- Source parts via OEM schematics - review requests for complete information - determine ETA requirements and source accordingly
- Able to perform complex equipment rebuild quotes using SIS, Prosis or other OEM reference software
- Maintain purchase orders, back orders, inter warehouse transfers and open orders to completion in a timely manner
- Proactively seek sales in slow times - cold call, up-sell
- Follow up and close open orders and quotes on a regular basis
- Ensure customer fleet information is recorded and updated
- Maintain clean and professional appearance in parts and warehouse area
- Lead by example regarding corporate initiatives - cash sale to tracking account customers, lost sale reports
- Promote and support Service Department and reman components
- Train new employees on duties and procedures
- Adhere to and enforce all health & safety policies and procedures
- Provide high level of customer satisfaction - both internally and externally
- Product Sourcing as required
- Purchasing as required
- Associated paperwork and filing for all of the above duties
- Any other duties as required by the Parts Manager

**REQUIREMENTS & QUALIFICATIONS**:

- A minimum of 5 years heavy equipment parts experience
- Must have experience in parts sales for off road equipment
- Caterpillar experience is an asset
- Sound set of computer skills including Microsoft office suite
- A customer driven positive attitude is a must
- Willing to put in overtime as required
- Must be willing to be on call rotation
- Must be capable of basic math calculations such as margin, markup, freight and exchange

**Salary**: $33.00-$40.65 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- parts: 5 years (preferred)

Work Location: One location


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