Customer Service Clerk

3 weeks ago


Brockville, Canada St. Lawrence College Full time

**Job ID**: SUPP-REG-12-PT-23/24-206
- **Location**:Brockville (Tri-Campus responsibilities)
- **Deadline**:February 15, 2024
- **Job Type**:Support
- **Start Date**:Immediately
- **Department**:Continuing Education

:
Reporting to the Manager, Continuing Education, the incumbent provides excellent customer service by actively listening to customers’ requests and answering questions, offering assistance, referring inquiries to the appropriate resources within Continuing Education and/or SLC. The Customer Service Clerk will register students in CE courses and process student data per the SLC record keeping policies and practices. The incumbent will stay updated on current Continuing Education activities and product knowledge to effectively assist with inquiries. The incumbent will collaborate with the CE team to support course logistics, disseminate course communications to students and instructional staff to ensure they are prepared for the first class. The incumbent has strong communication and problem-solving skills, is highly organized with an eye for details.

**Qualifications**:
**Education and Experience**:
A minimum of 1-year Community College Certificate in relevant area of study such as Office Administration (or equivalent).

A minimum of 3 years in a computerized office environment performing a variety of clerical and customer service support functions.

**Other Required Qualifications**:

- Experience in a front-line customer service role working with diverse clientele.

**Physical/Work Environment Essential Requirements**:
The successful incumbent must have the ability to report to the work location.

**Salary & Terms**:

- **Support Group**: Pay Band D
- **Hours per week**: 24
- **Start Rate**: $22.83/hour, plus 6% in lieu of vacation
- **Posted Date**:February 1, 2024
- **Closing Date**:February 15, 2024 (4:00 p.m.)

**THIS IS A REGULAR, 12 MONTHS A YEAR, PART-TIME **BARGAINING UNIT POSITION**
- This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted._


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