Bilingual Affinity Client Care Representative

4 weeks ago

Toronto, Canada Securian Canada Full time

**What we do every day to be our very best**
- Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
- **Who we need**

The **Affinity Client Care Representative** will be accountable to assist and provide guidance to clients in a friendly and professional way. In addition, you will be committed and dedicated to providing client best-in-class customer service experience.
- **Working hours from 12.00pm to 8.00pm.**

What you will do
- Assist affinity and association clients with their post-sale inquiries;
- Answer client questions related to billing and letters;
- Answer client inquiries about products, services, policies and claims through inbound calls;
- Perform administrative task such as sending requests to update/change client’s information;
- Assist members in submitting Disability, Life Insurance and Critical Illness claims live over the phone;
- Solve client’s inquiries in a friendly and professional way from the very first call while adhering to policies and procedures;
- Seek opportunities to proactively provide clients with addition information on Securian Canada products & services available to them to support their financial and health goals;
- Be measured against quality, efficiency, and effectiveness goals to help you continuously improve.

What you will bring

**The experience. **Prior customer service experience (even outside of Client Care Center or insurance industry).-
Why join?
- When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible.- At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.- You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.- Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3,500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
to help pay for a wide range of wellbeing services that are meaningful to you;
- Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and,
- Many, more benefits, perks and programs.
- If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures - we want to hear from you-
About Securian Canada

**Who we are - and who we’re here for**

We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective - all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care - providing specialized experiences to those we serve.

**What we do every day to be our very best**

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

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