Electronic File Management Clerk

2 weeks ago

Ottawa, Canada Gowling WLG Full time

**ABOUT GOWLING WLG**

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

**PROFILE**

We are currently seeking a detail-oriented individual to join the Advocacy Department in the role of Electronic File Management Clerk in the Health Law Group.

**RESPONSIBILITIES**

The incumbent’s responsibilities may include and are not limited to the following:

- Administrative and clerical support for file management including administration, data entry and data maintenance in proprietary databases.
- Quality assurance and exception handling of sent and received electronic communications from clients and external parties including supporting internal and external users on technical and business process issues- Assist group manager and coordinators with various projects including preparation and review of correspondence, reports, presentations, training materials and other tasks as directed.
- Prepare, receive and review QA reports and maintain data in proprietary databases.
- Prepare database reports and manipulate data for presentation as directed.
- Back-up and coverage for Data Entry Clerk including opening and closing electronic files, updating data, management of paper files and monitoring and triaging centralized communications on administrative issues.
- Prepare documents for linking or uploading to databases; coordinating with internal medical record clerk for scanning and coding of medical records and arranging electronic transmission to client.
- Communicate with internal and external users on administrative and database issues.

**QUALIFICATIONS**
- 1-3 years administrative experience in legal, medical or other professional office.
- Ability to communicate effectively with other Firm members and external parties, with the aptitude to take care of clients’ needs in a professional, prompt and courteous manner
- Excellent computer skills including knowledge of Microsoft Office Suite and ability to work with data exports and tables
- Fast and accurate keyboarding/data-entry skills
- Knowledge of electronic document management systems
- Capacity to work independently, as well as actively participate in and support a team
- Ability to effectively handle large volumes of work and adapt to new processes
- Attention to detail
- Bilingualism (French/English) would be considered an asset

Gowling WLG employees benefit from a hybrid work environment.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

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