Ice Receptionist

**Job Posting
**Position Title: ICE Receptionist - Canada Summer Jobs Program (2 Positions: Oshawa & Pickering)**
**Employment Status**:Fixed Term Contract (June 28, 2024 - August 23, 2024) (8 weeks)
Position Status: This is a Non-Bargaining Unit position
**Hours of Work**:Monday-Friday, 35 hours per week with limited evening and weekend requirements
**Hourly Rate**:$16.55 per hour - Eligible for HOOPP
**Positions Report to: Senior Manager, Integrated Care and Experience**
**Primary work location: Oshawa with flexibility to work at other DCHC sites as required.**

In partnership with the **Canada Summer Jobs Program **and its guiding principles, Durham CHC welcomes
all qualified students to apply, particularly those considered as priority students (students with
disabilities, Indigenous students, and students who are members of visible minority groups).

**Organization**

**Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated,**
accessible, and equitable community-based primary care, wellness services, and health education to
Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as
Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e.,
those without a family doctor), to name a few. DCHC ensures Durham community members receive not
only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners,
nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We
always place every client at the centre of our approach to care, based on their needs. We address these
needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on
making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic
Plan, Theory of Change, Brand, Client Stories and Resources.

**DCHC’s 2023 - 2026 Strategic Goals**
- Drive Program and Service Integration and Client Experience Across All that DCHC Does
- Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority

Populations
- Establish DCHC as a System Advocate and Champion for Equity
- Enhance DCHC’s Brand and Awareness Across Durham Region
- Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

**Oshawa Location Child, Youth & Family Clinic Pickering Location 1-877-227-3217**
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

**Position Overview**

The ICE Receptionist will be responsible for contacting clients and providing appointment reminders.

The in-person approach has proven to be significantly more effective in prompting clients to attend

Additionally, the receptionist will be supporting DCHC in adhering to PHIPPA guidelines by not

reverting to automated telephone reminders.

To be eligible for this position through the Canada Summer Jobs initiative, you must:

- be between 15 and 30 years of age at the start of the employment.
- be a Canadian citizen, permanent resident, or person to whom refugee protection has been

conferred under the Immigration and Refugee Protection Act.
- be legally entitled to work in Canada in accordance with relevant

provincial/territorial legislation and regulations.

**Roles and Responsibilities**:
The receptionists will be responsible for the following tasks:

- Personalized Reminders: Contacting clients individually to remind them of their upcoming

appointments, including details such as date, time, and location.
- Addressing Client Inquiries: Providing clients with any necessary information, answering

questions, and addressing concerns related to their appointments.
- Relationship Building: Establishing positive rapport with clients to enhance their overall

experience with our organization and increase their commitment to scheduled appointments.
- Coordination with Staff: Collaborating with other team members to ensure seamless

communication and coordination regarding client appointments and schedule changes.
- Front desk duties as required
- Scanning and faxing
- Other duties as assigned.

**Oshawa Location Child, Youth & Family Clinic Pickering Location 1-877-227-3217**
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

**Key Qualifications**
- Excellent oral and written communication skills.
- Proven ability to work as part of a collaborative team.
- Must be able to work independently.
- Strong organizational skills and ability to multi-task.
- Proven ability to take direction and work independently.
- Access to a reliable vehicle, with