Parts Journeyperson

2 weeks ago

Red Deer, Canada Leavitt Machinery Canada Inc. Full time

**Internal Posting - Union**

**Posting Date: March 26, 2024**:
**Closing Date: April 2, 2024**

**Position**:Parts Representative**

**Location**:Red Deer, AB**

**Department**:Parts**

**Reports to: Jody Thomson**

**Compensation**:$29.07 - $43.36**

**Number of Positions: 1**

***

**The Opportunity**
- The Parts Representative is responsible for handling incoming Parts calls and providing technical and sales support to our customers and to the Service department. Parts Representatives may also perform duties related to parts inventory and warehousing.

**Essential Duties & Responsibilities**
- Maintain regional/location revenue and margin targets
- Manage key parts customers as assigned by the manager
- Provide price and availability of parts to our customers
- Offer customers multiple solutions when available (pricing/availability)
- Follow up on outstanding quotes, closing all possible orders
- Manage ordering and delivery of parts, upholding customer commitments
- Receive and collect payment for customer COD orders
- Follow up communications with customers to ensure satisfaction
- Identify and request parts that should be added to location inventory
- Ensure all warehousing standards and practices are maintained
- Process all customer credits within 48 hours of returned parts
- Immediately return all unauthorized inventory for credit upon receipt from customers
- Participate in the training and mentoring of additional personnel when hired
- Uphold the corporate Parts & Service agreement
- Communicate effectively with Parts Support teams (inventory/admin)
- Answer the branch telephone line, directing customers appropriately
- Assist with rental check-ins and check-outs as required by the branch
- Maintain cleanliness and organization of branch facilities

**Required Skills & Qualifications**:

- Journeyman parts ticket, or enrolled in the appropriate school program
- Previous sales or related industry experience is considered a strong asset
- Mechanical knowledge of heavy machinery or the parts industry is an asset
- Working knowledge of Microsoft Office Suite (Excel, Word, and Outlook)
- Superior organizational skills and interpersonal skills with proven ability to communicate with customers and individuals at all levels of the organization, both in person, electronically, and by telephone
- Adept at multitasking and managing conflicting priorities
- Confident self-starter and team player

Name: Kiley Mann

Position/Title: Talent Acquisition Specialist

Phone Number: 778-866-2726

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