Ncourage Manager

**nCourage Manager**

**Organization Overview**

Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth in the Peel Region. We are a leading organization that is recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

The nCourage Hub is for victims, survivors, and those at risk of sexual exploitation. The goal is to improve access to services and supports for victims and survivors in one safe location. nCourage is a community collaborative, and Our Place Peel is the operational lead.

**nCourage’s Vision**: A safe place to share.

**What We Can Offer You**
- Paid time off
- Casual dress
- On-site parking
- Training and education allowance
- 100% employer-paid benefits
- Wellness program
- Employee and family assistance program
- Opportunity for growth

Through the collaborative efforts of the Peel Human Trafficking Service Provider Committee (PHTSPC) and the Region of Peel, Peel has opened an integrated service HUB for victims and survivors of sexual exploitation. The goal is to improve access to services and supports for victims and survivors in one safe location.

**Position Profile**

**Job Type**:Permanent Full-Time

**Salary**:Competitive compensation based on experience and education.

Our Place Peel is seeking a highly organized, professional, and passionate Program Manager (nCourage Manager) for nCourage, Peel’s Anti-Human Trafficking Integrated Service Hub.

We are seeking an individual who will provide leadership, support, coordination of services and provide project management for the collaborative hub. The nCourage Manager will maintain and build strong pathways with community and committee partners. They will work collaboratively to address barriers and advocate for best practices and special considerations for victims and survivors of sexual exploitation in Peel. This is a concentrated effort to evaluate and improve access to services, foster human trafficking (HT) system collaboration and address barriers to services.

**Role Overview
**Responsibilities**
- Trauma Informed Leader, who supports the professional growth and development of the team, and integrates a strength-based client-centered care into daily responsibilities.
- Manage a daily operation of the hub, maintain pathways to services, and relationships with ongoing services partners to continuously address gaps and barriers to accessing service.
- Support in the coordination and development of service pathways and partnerships to maintain and develop the services and resources (care path) to ensure up-to-date services and supports are readily available for victims and survivors.
- Participates on community tables, and provides consultation to partners questions and inquiries.
- Organize, coordinate and facilitate committee meetings, task forces and planning tables with agencies to address gaps, barriers and/or issues impacting victims and survivors.
- Collaborate and support the Client Navigator and Female Mobile Support Team to address barriers and gaps.
- Facilitate the collection and reporting of data, outcomes, community stories and other relevant information, while maintaining up-to-date electronic files.
- Compile statistical information and prepare monthly reports as required for program evaluation and development
- Communicate information, reports, charts/tables, care path updates and important community events to partners.
- Supervise and lead employees in implementing goals and objectives.
- Perform administrative tasks as well as other duties as assigned and required.

**Qualifications**
- Master’s Degree and Bachelors of Social Work or a related service field.
- 3 years of experience working with marginalized populations (e.g. sexual exploitation, trauma) and diverse communities from an anti-oppressive framework.
- Experience in project management across the human services sector, supporting program development, and service delivery.
- Knowledge of laws and issues related to sexual exploitation, human trafficking, youth systems, impacts of trauma, mental health, etc.
- Strong knowledge of services for HT victims and survivors and the Social Service System in the Peel Region.
- Excellent written and interpersonal communication skills with proven ability to engage and collaborate with service providers to advocate for support to survivors facing complex barriers.
- Experience and knowledge of evaluation strategies, evaluation tools, and presentation/facilitation skills.
- Strong computer and database management skills.
- Self-motivated and passionate about the mission and philosophy of Our Place Peel.
- Willingness to work flexible hours, evenings and weekends when needed.
- Satisfactory Police Records Check and Vulnerable position that meets the standards of the agency's policy.