Parts Manager

7 months ago

Surrey, Canada First Truck Centre Full time

**Position**:Parts Manager**

**Position Type**:Full time - Permanent

**Location**: Surrey BC

**Work Schedule**: Monday to Friday

**Position Overview**

We are looking for a seasoned Parts Manager who is ready to build a long-term career playing a key role in the management and customer service function of our operation.

The Parts Manager is responsible for the day-to-day operations of the parts department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Parts Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.

**Compensation Plan**
- Competitive base wage/salary. D.O.E.
- Employer-paid technical training as required.
- Generous accrued Vacation time.
- Employer RRSP matching plan.
- Generous Boot allowance.
- Company-paid extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.

**PRINCIPAL RESPONSIBILITIES**

**Leadership & Team Management**
- Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
- Effectively communicates job expectations to the parts team.
- Conducts frequent team huddles to ensure effective communication within department.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
- Partners with the location and Human Resources in the recruitment and selection of talent.
- Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
- Maintains technician file for apprenticeship documentation and other payroll matters.
- Manages all payroll documentation.
- Models desired behaviors and contributes to creating a respectful work environment.
- Understands and enforces compliance to company policies, procedures, and Collective Agreements (where in place).
- Builds genuine employee passion for all brands and champions elite customer service as follows:

- Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
- Maintain 5S standards and cleanliness in workspace.
- Participate and encourage a culture of continuous improvement.

**Business Strategy**
- Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Parts Department.
- Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
- Proactively manages departmental budget, including:

- Direct involvement to meet or exceed all budgetary guidelines set for the Parts Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls.
- Regularly monitors actual performance to plan and ascertain reasons for variances.
- Reviewing daily budget and department performance reports
- Studying trends to determine how to increase profitability of department.
- Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

**Sales and Marketing**
- Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's parts objectives.
- Monitors parts sales (open orders, estimates, concessions, and contracts).
- Stay up to date with all technological advances in product and tooling.
- Contacts vendor representatives for assistance when the need arises.

**Other**
- Acts as a liaison between all departments.
- Direct involvement in the purchasing and maintenance of all shop tools and equipment. Maintain technical and professional knowledge by reviewing professional publications and establishing personal networks.

**Required Qualifications**
- Minimum 8 years of experience as a Parts Technician or comparable position in the dealership/trucking industry
- Minimum 3 years demonstrated experience in successfully leading diverse teams.
- Certified Journeyperson Parts Technician.
- Strong verbal and written communication skills.
- Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
- Possesses a strong understanding of business principles, and sound business judgement.
- Must be meticulous with ability to multi-task and maintain a strong customer servi

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