Noc Operations Controller
2 weeks ago
**_Metrolinx _**is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you
Our Station Services office is seeking an Operations Controller to direct, manage, and oversee the daily operations of the GO Transit and UP Express transit network through the Network Operations and Customer Journey Control Centres. As an integrated team they will monitor and control various activities, coordinate responses to service incidents and emergencies and enhance GO’s ability to provide safe and reliable public transportation services.
**What will I be doing?**
- Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network and supports operational maintenance and enhancements for safe operation of GO stations
- Assists in the overall daily operation of the Station Operations service network through the NOC.
- Coordinating Station Services emergency response and communicating service status to both internal and external customers.
- Managing internal and external customer communications in conjunction with service recovery, adjustments, and delays.
- Responding to identified facilities and equipment issues to restore their safe operation
- Provides information for procedures for emergency response for environmental regulation, security and protection of stations and the Elevating Devices Act.
- Document incidents through an Incident Management software.
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