Guest Services Supervisor

1 month ago


St Catharines, Canada Heart of Niagara Hotels Full time

Demonstrated ability to lead and direct a team.
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
- Strong working knowledge of accounting practices and principles.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
- Able to effectively communicate both verbally and in writing.
- Ability to coordinate and organize meetings, exhibits, and other events.
- Continuous learning, brand standards and learning required by HR.
- High level of proficiency with Visual Matrix and Microsoft software packages.

Work Conditions
- Ability to attend and conduct presentations.
- Manual dexterity is required to use desktop computers and peripherals.
- Standing for extended periods of time.
- Overtime as required.

Perks
- Hotel Discounts
- On-site fitness, discounts on meals, and more

**Job Types**: Full-time, Permanent

**Salary**: Starting at $18.50

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 2 years (preferred)
- Supervisory: 2 years (preferred)
- Industry Related experience

Work remotely:

- No



  • St. Catharines, Canada Meridian Centre Full time

    _**Position Summary**_ As a front-line customer service member of the Box Office & Guest Services Department, the Guest Services Supervisor is responsible for training, coaching, and leading a team of 8-20 Guest Services/Entry Control Representatives in the assisting and directing of guests into and around the facility during events. Events can include...


  • St. Catharines, Canada Meridian Centre Full time

    **Join our drop in job fair happening at Meridian Centre, 1 David S. Howes Way, St. Catharines, ON L2R 0B3** **Time slots include**: **Wednesday August 23 - 4:00pm - 7:00pm** **Thursday August 24 - 12:00pm - 3:00pm** **Wednesday August 30 - 4:00pm - 7:00pm** **Thursday August 31 - 12:00pm - 3:00pm** **Please bring a copy of your resume & be prepared for on...

  • Box Office Supervisor

    1 month ago


    St. Catharines, Canada Meridian Centre Full time

    _**Position Summary**_ As a front-line customer service member of the Box Office & Guest Services Department, the Box Office Supervisor is responsible for training, coaching, and leading a team of 4-10 Box Office Representatives in the selling of tickets for events. The Supervisor is responsible for the opening and closing of the box office, and will be...


  • St. Catharines, Canada Heart of Niagara Hotels Full time

    **Holiday Inn & Staybridge Suites** **Heart of Niagara Hotels** **Job Title**:Supervisor** **Department - Guest Service** **Industry**: Hospitality **Reports to**: General Manager, Guest Service **Job Overview**: Are you a dynamic leader with a passion for providing exceptional guest experiences? Holiday Inn & Staybridge Suites is seeking a Hotel Guest...


  • Fort St. John, Canada Ramada Northern Grand Hotel & Conference Centre Full time

    Provide leadership in service and innovation while providing a working environment that fosters growth and development for our team members. **Responsibilities and Essential Duties**: Responsibilities may include, but are not limited to the following areas: Operations - Leads by example, motivates and coaches associates in order to maximize productivity and...


  • West St Paul, Canada Southeast Resource Development Council Corp. Full time

    The Southeast Wellness Lodge is seeking a highly motivated individual that can communicate with staff and clientele in a fast-paced environment with a high level of professionalism. The Client Services Representative will primarily be the main point of contact for clientele & guests at the Southeast Wellness Lodge. The Guest Services Representative’s main...

  • Box Office Supervisor

    1 month ago


    St. Catharines, Canada Meridian Centre Full time

    **Join our drop in job fair happening at Meridian Centre, 1 David S. Howes Way, St. Catharines, ON L2R 0B3** **Time slots include**: **Wednesday August 23 - 4:00pm - 7:00pm** **Thursday August 24 - 12:00pm - 3:00pm** **Wednesday August 30 - 4:00pm - 7:00pm** **Thursday August 31 - 12:00pm - 3:00pm** **Please bring a copy of your resume & be prepared for on...

  • Guest Service Agent

    4 weeks ago


    St. Catharines, Canada Massage Addict St. Catharines Full time

    _Guest Services Associate _ **About us** Massage Addict St. Catharines is a small business in St. Catharines, ON. We are fast-paced and fun. Our work environment includes: - Flexible working hours - Relaxed atmosphere **POSITION**: Guest Services Administrator/Front Desk Associate *** We are looking for Guest Service Administrators with exceptional...

  • Guest Service Agent

    4 weeks ago


    St. Catharines, Canada Massage Addict St. Catharines Full time

    _Guest Services Associate _ **About us** Massage Addict St. Catharines is a small business in St. Catharines, ON. We are fast-paced and fun. Our work environment includes: - Flexible working hours - Relaxed atmosphere **POSITION**: Guest Services Administrator/Front Desk Associate *** We are looking for Guest Service Administrators with exceptional...


  • St. John's, Canada Delta St. John's Full time

    The Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure. We are seeking a qualified Guest Service Agent. This is Part Time position. We offer an attractive wage and benefits package as well as...

  • Guest Service Agent

    5 days ago


    St. Thomas, Canada Holiday Inn Express and Suite - St Thomas Full time

    Job Overview: Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities: - Greet and welcome guests as they arrive at the hotel - Check guests in and out, ensuring all necessary information is obtained and recorded accurately -...

  • Guest Service Agent

    1 month ago


    St. Thomas, Canada Holiday Inn Express and Suite - St Thomas Full time

    Duties: - Greet and welcome guests as they arrive at the hotel - Check guests in and out, ensuring all necessary information is obtained and recorded accurately - Provide information about hotel facilities, services, and local attractions - Answer phone calls and respond to guest inquiries in a professional and courteous manner - Handle guest complaints or...

  • Room Attendant

    1 day ago


    St. Catharines, Canada Heart of Niagara Hotels Full time

    **Room Attendant** **Reports to: Executive Housekeeper** **Department: Housekeeping** **Summary** Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience - a Room Attendant will...

  • Culinary Supervisor

    1 month ago


    St. Catharines, Canada Meridian Centre Full time

    **Join our drop in job fair happening at Meridian Centre, 1 David S. Howes Way, St. Catharines, ON L2R 0B3** **Time slots include**: **Wednesday August 23 - 4:00pm - 7:00pm** **Thursday August 24 - 12:00pm - 3:00pm** **Wednesday August 30 - 4:00pm - 7:00pm** **Thursday August 31 - 12:00pm - 3:00pm** **Please bring a copy of your resume & be prepared for on...


  • St. Catharines, Canada Primacare Living Solutions Full time

    **Food Service Supervisor - Part Time** This position ensures the effective and efficient preparation and delivery of meals to the residents within legislative requirements. The food service supervisor will ensure the residents enjoy a pleasurable dining experience within the scope of the dietary practice. **Responsibilities** - Assists with the planning...


  • St. Catharines, Canada Seasons Retirement Communities Full time

    Full-Time Permanent, Hourly  155 Ontario Street, St.Catharines, ON, L2R 0E6 Seasons Retirement Communities is seeking a motivated, hard-working individual to fill the role of Environmental Supervisor . The successful candidate will be responsible for providing maintenance services to residents and the building while participating as a member of the...


  • St. John's, Canada Ronald McDonald House of Newfoundland and Labrador INC Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Register arriving guests and assign rooms - Take, cancel and change room reservations - Provide information on hotel facilities and services - Investigate and resolve complaints and claims - Process guests' departures, calculate charges and...


  • St. John's, Canada Massage Addict West Full time

    **POSITION**: Guest Services Administrator/Front Desk Associate **Looking to hire a Part-Time GSA 10-15 hours per week** We are looking for Guest Service Administrators with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you...

  • Property Supervisor

    2 days ago


    St. Catharines, Canada Family and Children's Services Niagara Full time

    For more than a century, Family and Children’s Services Niagara, the local Children’s Aid Society,_ - has provided vital child welfare, family/community support, counselling, foster care and_ - adoption services to residents in the Niagara Region._ **Property Supervisor**: [Regular full-time] Reporting to the Property Manager, the Property Supervisor...

  • Restaurant Leader

    1 month ago


    St. Catharines, Canada Tim Hortons | 1276345 Ontario Inc. Full time

    As a Restaurant Leader, you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills, and long-term vision to support the Restaurant Operations Team in running a successful business. You are an expert at...