IT Technician

**Job highlights**
- Copper division
- Rouyn-Noranda, Québec, Canada
- Fonderie-Horne

**Job ID**
- [Recruiter]1988**Closing date**
- Never**Last Updated**
- 20/06/2023***

**Location**: 101 Portelance Avenue, Rouyn-Noranda, QC J9X 5B6**Position type **:Permanent full-time position**IT Technician**

**About Glencore**:
Glencore is one of the world's largest diversified natural resources companies. It is also a major producer and marketer of more than 60 commodities. Our operations include approximately 150 mining and metallurgical sites and agricultural oil facilities. Our mission is to provide, in a socially responsible manner, the commodities that make everyday life better. With 135,000 employees globally, people are at the heart of our business, and we aim to attract employees who strive to be leaders in their field.
- Join us and let’s grow together.**About the Position**:
The incumbent shall provide technical support, answer user service calls regarding the installation, use and maintenance of IT equipment. The incumbent shall ensure network and workstation security, install and set up new workstations, as well as inform users about and enforce company procedures, regulations and standards concerning the use of IT equipment. The incumbent shall also review the latest hardware and software technologies and perform divisional tasks when required.**Specifically, the incumbent shall**:

- Maintain a stable, efficient and secure IT environment to ensure high availability of IT systems while complying with Glencore policies, guidelines and standards. - Install new equipment and maintain existing equipment in working order (computers, printers, monitors). Install and set up new workstations. Install necessary software while ensuring compliance with Glencore standards. - Provide computer support (troubleshooting services) to users, use the call system to enter customer calls, prioritize, execute work, enter solutions, follow up with users and close calls. Provide on-call services to the Horne Smelter site on a rotating basis. - Take care of daily automatic back-ups and manage backup cassettes. - Carry out preventive maintenance on IT equipment, check warranties on faulty equipment, send it in for repair or exchange, renew the equipment needed for maintenance. - Place purchase orders (PCs, network cards, hard drives, etc.). Manage software license inventory to stay legal and manage IT infrastructure inventory including PCs, laptops and printers. - Ensure the smooth operation of systems in the absence of the network and infrastructure analysts. The IT Technician shall be able to carry out the network and infrastructure analysts’ tasks. - Optimize work to maintain the quality of IT services while enabling major projects to meet their goals. - Implement new technologies using test labs, limited pilot projects and then large-scale roll-out to ensure delivery of effective IT solutions and user service. - Perform tasks and responsibilities at the divisional level of the IT group when required. - Maintain up-to-date knowledge of information technologies according to business requirements. Provide assistance to IT users in order to get the most out of their respective environments by promoting efficiency and autonomy. - Ensure the smooth operation of systems in the absence of other IT Technicians. The IT Analyst shall be able to carry out the IT Technicians’ tasks, or hold a list of resources that can help ensure that the systems run smoothly. Customer Service A - Plan and prioritize user requests B - Identify customer needs C - Ensure acceptable request response time in accordance with priorities D - Demonstrate courtesy and professionalism with users E - Ensure proper follow-up of requests**Skills**:
**Languages**: Bilingual French and English**What We Offer**:

- A workplace culture that encompasses safety, integrity, responsibility, openness, simplicity, and entrepreneurialism - A comprehensive and competitive benefits plan - Flexible work arrangements - Employee wellness programs - Professional growth opportunities