Recreation/program Coordinator

3 weeks ago

Ottawa, Canada Waterford Senior Living Full time

**Waterford Senior Living** is a luxury retirement residence that provides 5 start customer service every day to our residents. Whether you are just starting your career or have years of experience, we want you to know. The Waterford is different. Our employees join The Waterford for the family ownership, culture, and the opportunity to build long-lasting relationships with residents, families, and fellow team members.

**We are looking to add new Members to our team Here’s what we can offer**:

- Employer covered benefit opportunities for Full Time and Part Time Employees
- Competitive Wages
- Flexible working hours that keep in mind your personal life and family.
- Opportunity to grow within a family-oriented community

**Position Summary**

The Resident Program Coordinator has the primary responsibility and authority to oversee the quality of life for resident engagement as outlined in Waterford’s mission and cornerstones, the Optimum Life philosophy and culture, as well as the Resident Programs Standards of Excellence. Serves as a part of the management team to ensure policies and procedures are understood, trained, and implemented. Hires, trains, and manages one or more full time associates to ensure all program expectations are in place and all customers involved have quality of life and are satisfied.

1. Performs all duties in a professional manner and participates in community leadership decision-making so as to have a positive impact on community business operations including management of department budget and staff.

3. Negotiates and manages community contracts in significant matters such as staffing, contract labor, vendors and entertainers.

4. Participates in annual resident satisfaction survey initiatives and addresses resident complaints and grievances.

5. Participates in the review of individual residents’ service plans and regularly documents progress. Participate in discharge planning with other members of the management team.

6. Responds appropriately to resident emergencies, using independent judgment for “in the moment” decisions, calling or contacting appropriate internal and external parties according to the established protocol. May also assist with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc )

7. Ensures that Resident Programs meet all state, federal, and other regulations.

8. Plans, develops and implements creative and exciting Resident Programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; including coordination of one-to-one programming for residents who cannot participate in a group setting.

9. Responsible for meeting the Standards or Excellence for Resident Programs. Ensures Resident Programs’ mission and model are the foundation of community programs.

10. Ensures resident welcome and engagement protocols are in place.

11. Through independent judgment and discretion, manages a volunteer program, including recruitment, training, and supervising volunteers.

12. Ensures daily, weekly and monthly calendar of events requirements are met.

13. Ensures specialty programs are scheduled according to the Resident Program Calendar.

14. Ensures marketing, promoting and communicating materials are of professional quality.

15. Ensures the Community environment (including equipment and supplies) supports a whole-person wellness culture for resident engagement.

16. Coordinates the transportation of residents to and from events outside of the community, which may include driving a community motor vehicle.
- This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor._

**Qualifications**

**Education and Experience**
Bachelor’s degree (B.A.) in recreation, health education or related field and two or more years of direct programming experience with older adults preferred.

**Management/Decision Making**
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

**Knowledge and Skills**
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Basic typing and computer skills are essential preferably in a Microsoft Windows environment.

**Job Types**: Full-time, Fixed term contract

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Ability to commute/relocate:

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