Retail Associate

4 weeks ago

Toronto, Canada Zoomo Full time

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

**THE ROLE**:
At Zoomo we seek people who are hungry, energetic, customer-friendly, and hard working. We’re looking for a customer-obsessed problem solver. The front-of-house role is exceptionally important; you’re the face of Zoomo. We value athletes who love the challenge of flexing across tasks, roles, and priorities. You are expected to be proactive and manage your own time and responsibilities. Punjabi
- and/or Hindi-speaking is a plus

**Responsibilities**:

- Ensure our riders have an awesome and seamless in-person experience
- _Provide energetic conversation when engaging with new and existing customers_
- _Maintain empathy through situations presented by customers and ensure the safety of our riders_
- Walk riders through the on-boarding process and all safety requirements
- _Be able to provide tip-top technical assistance and information about all of our products and services_
- Help existing riders troubleshoot any issues they experience
- Follow up with customers on post-rental and post-sales support
- _Acts as a team player by assisting and collaborating with our CS team to solve customer issues._
- Work with the operations team to make our support processes even better
- _Maintain compliance with Zoomo company policies, practices, and procedures_.
- Assist the mechanics with maintaining a consistent inventory
- _Participate in proactive efforts to achieve individual and company goals_
- _Be willing to tackle new responsibilities as the needs of our business change_

**Requirements**:

- A combination of retail, sales, client-facing, and customer service experience
- An outstanding communicator, with the ability to interact and connect with many types of personalities
- Willing and enthusiastic about selling our product to potential riders
- Energetic and proactive in following up on leads and upselling products
- Able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
- You’re self-motivated and able to operate independently with mínimal oversight
- Ability to work in a fast-paced environment while still being able to prioritize projects and manage his or her own time.
- Flexibility is an absolute must; we are a startup - things change on the daily
- Strong work ethic and willingness to do what is needed to get the job done with a “no task too small mentality.”
- A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers
- Flexible to work both weekdays and weekends
- Driver’s license preferred but not required
- Some knowledge of bicycles is preferred but not necessary

**Benefits**

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

- Working with a switched on team that strives to make the streets greener and serve the rider
- Basic Salary CAD$20 per hour
- Get to know our product by using one of our e-bikes
- Annual learning and development allowance
- Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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