Manager, Everyday Banking Program Delivery

6 months ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

We’re focused on building solutions that help our customers make **real financial progress** with differentiated products, services, offers and experiences and you could be part of it. Drawing from a foundational understanding of customer behaviour and expectations, you will help design, develop, and launch new products and services that deliver leading experiences for our customers and in turn, new revenue for the business.

As Manager, Everyday Banking Program Delivery, you will bring a diverse set of solutions to market by leading the end-to-end build in collaboration with a broad cross-functional team.

**Key Accountabilities**:
Banking and Product Domain Expertise
- Understands ‘multi-channel’ retail banking and how products present opportunities to transform (e.g., industry, customer expectations, regulatory shifts, technology shifts, competitor shifts)
- Participates in and evaluates customer / consumer insights and channel information, market research and competitive analysis associated with assigned programs, products/services
- Recommends self serve and assisted channel solutions for a portfolio of banking products based on analysis of opportunities, issues and implications for the business
- Designs, develops, and launches new or enhanced products and services end to end through the program delivery lifecycle

Customer Experience (Multi-channel)
- Leverages a deep understanding of the customer to drive problem definition space
- Understands principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
- Uses data and design principles within a design system framework
- Prioritizes according to customer needs in design solutions

Strategic Planning
- Assists in the development of strategic plans
- Identifies emerging issues and trends to support decision-making
- Able to define goals, the path to achieve goals and the trade-offs implied by those choices
- Foresees the long-range consequences or implications of different options
- Grooms a ‘backlog’ with the strategy in mind; can connect work to the broader strategic priorities of the company (LOB strategies; channel strategies)
- Ability to explain a ‘backlog’ within a strategic framework; able to defend choices and explain why

Technical System Depth / Expertise
- Provides recommendations on products in the context of the delivery lifecycle (e.g., SDLC)
- Maintains current knowledge of core product systems and enabling technology architecture, including market trends and the evolution of technology
- Has a working understanding of the solution design and internal system constraints
- Provides specialized consulting, analytical and some technical support

Leading Cross-Functional Teams
- Able to lead through influence in partnership with stakeholders to drive an outcome
- Able to mobilize a team through empowerment
- Brings a track record of delivery of high-impact product / service experiences
- Manages vendor relationships and external partnerships

Data Driven Decision-Making
- Monitors key product performance and growth metrics to identify trends and potential actions
- Uses data to drive prioritization / ‘backlog’ decisions and able to articulate value to customer and the Bank
- Breaks down strategic problems, and analyses data and information to provide customer experience insights and recommendations
- Informs business cases and assists with strategic roadmaps for banking products and services, including project and budget approvals

Stakeholder Management
- Delivers clear, effective communication and takes responsibility for understanding others
- Fosters co-operation, collaboration, and communication to facilitate consensus and accomplish tasks
- Works with partners to smoothly manage and sustain change as new solutions are delivered

Risk Management
- Able to effectively partner with Corporate Support Areas to effectively manage risk in Waterfall and Agile frameworks
- Challenges assumptions in risk decisions and ways of working
- Helps to define and ensure risk management controls and processes are implemented
- Leads the definition and implementation of solution requirements to ensure they accurately reflect business requirements and systems functionality

**Qualifications**:
Knowledge
- Prior experience developing and delivering high-impact product / service experiences
- Prior business and product management experience including product design, profit/loss, functionality, industry and regulatory requirements
- In-depth retail banking environmental awareness / understanding with a multi-channel lens, particularly digital & emerging
- Understanding of core product systems and enabling technology architecture; the evolution of technology
- Understanding of principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
- Analytical and financial acumen to develop fact-ba

  • Product Manager, Everyday Banking

    3 months ago

    Toronto, Canada the Ladders Full time

    Scope of PositionUnder the direction of the Director, Product and Partnerships, the Product Manager, Everyday Banking & Deposits is responsible for the product lifecycle for deposit products and services and the execution of business strategies that contribute to portfolio growth, profitability and

  • Product Manager, Everyday Banking

    3 months ago

    Toronto, Canada Alterna Savings Full time

    **Scope of Position** Under the direction of the Director, Product and Partnerships, the Product Manager, Everyday Banking & Deposits is responsible for the product lifecycle for deposit products and services and the execution of business strategies that contribute to portfolio growth, profitability and customer and employee engagement objectives across...

  • Vp, Savings

    6 months ago

    Toronto, Canada Tangerine Full time

    **Requisition ID**: 187704 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Associate, Banking Compliance

    7 months ago

    Toronto, Canada Sumitomo Mitsui Banking Corporation Full time

    **Role Description**: Reporting to the Director, Regulatory Governance (“Director”), the Associate, Banking Compliance works closely with the Analyst, Regulatory Compliance with respect to the governance and execution of Canada Branch compliance risk management programs and related projects and initiatives. The position is responsible for a variety of...

  • Cpb: Branch Banking Delivery Excellence Intern/co-op

    2 months ago

    Toronto, Canada TD Bank Full time

    **Role Type**: Internship/Co-op **Work Term**: Winter/Term 2 **Work Location**: Canada **Hours**: 37.5 **Pay Details**: Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students...

  • Manager, Program Delivery

    6 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Program Delivery **Our Capital One Team** At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity,...

  • Program Delivery Lead

    3 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 210373 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Program Delivery Lead oversees Commerce programs at a strategic level, ensuring alignment with organizational goals and managing the overall program portfolio. This role requires excellent ability to work closely with the...

  • Senior Project Manager

    4 weeks ago

    Toronto, Canada S.i. Systems Full time

    We are seeking a highly skilled Sr. Business Project Manager to support various initiatives of our banking client. This senior role involves managing complex, cross-functional projects within the banking environment, ensuring successful delivery on time and within scope.Key responsibilities include:Project Management: Manage project schedules, resources, and...

  • Program Manager, Project Delivery

    5 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 194138 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** Project Delivery & Support (PD&S) is a centralized project management office that supports various technology teams across the bank. **The Role** As a Program Manager in PD&S, you will lead a variety of...

  • Senior Program Delivery Manager

    3 weeks ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Sr. Program Delivery ManagerWe're seeking a highly skilled Senior Program Delivery Manager to lead our Cybersecurity, Third Party and Resilience (CTPR's) Project Management Office. The ideal candidate will have a proven track record of managing delivery of a portfolio of innovative projects, overseeing a team of 5-8 Project Managers and Project Coordinators,...

  • Program Manager, Canadian Banking Compliance

    1 month ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 209178 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Canadian Banking Compliance Program ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and...

  • Strategic Banking Portfolio Manager

    2 weeks ago

    Toronto, Ontario, Canada Coast Capital Savings Full time

    OverviewAs a Senior Product Manager, Day-to-day Banking at Coast Capital Savings, you will play a vital role in driving the strategic vision of everyday banking. This position operates across small business verticals, ensuring specific goals, plans, and initiatives for the Portfolio are executed/delivered to support Coast's business strategies and...

  • Senior Business Development Manager, Commercial Banking

    2 weeks ago

    Toronto, Ontario, Canada CWB Financial Group Full time

    Company OverviewCWB Financial Group is a leading bank built for business owners. Our core focus is to become the best full-service bank for business owners in Canada.We deliver a proactive client experience through highly personalized service, specialized expertise, and customized solutions.Our award-winning culture and benefits package make us a top choice...

  • Junior/ Intermediate Agile Program Manager

    4 weeks ago

    Toronto, Ontario, Ontario, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Program Delivery Lead

    3 weeks ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 210373Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Program Delivery Lead oversees Commerce programs at a strategic level, ensuring alignment with organizational goals and managing the overall program portfolio. This role requires excellent ability to work closely with the...

  • Project Manager, Program Delivery

    6 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Relationship Manager, Commercial Banking

    3 months ago

    Toronto, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: - Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do Relationship Manager, Commercial Banking Role...

  • Corporate Banking Analyst

    2 months ago

    Toronto, Canada Sumitomo Mitsui Banking Corporation Full time

    **Role Description**: The Analyst will also assist in managing the credit portfolio through on-going monitoring and reporting of asset quality. **Role Objectives**: - Participate in the negotiation, structuring, and execution of new transactions and ancillary products (derivatives, DCM, trade finance, etc.) - Participate in the due diligence of new...

  • Director, Business Program Management Office

    5 months ago

    Toronto, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type...

  • Senior Manager, Regulatory Program Delivery

    1 week ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 210313Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Manager, Regulatory program Delivery contributes to the overall success of the Non-Financial Risk team within Canadian Banking Internal Controls ensuring specific individual goals, plans, initiatives are executed /...