Steward, Supervisor

4 days ago

Toronto, Canada Fairmont Royal York Full time

**Company Description**

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Assist with the leading, coaching, organization and development of the Supervisory Committee and Colleagues within the stewarding department. He/she will report to the Chief Steward with any problems, concerns, suggestions and/or comments. Ensure that all employees understand their duties and their responsibilities while maintaining the high standards of the hotel.
- Maintenance of the high quality of service standards required by the hotel
- Ensuring a smooth day to day operation of the stewarding department
- Assist in inventory of china, glassware and silverware
- Ensure loss and breakage of china, glassware and silverware is kept to a minimum
- Assist with the determination of daily staff requirements
- Organize staff in relation to business for each outlet, ensure punctuality and ensure that staff follow safety procedures for clothing and work habits
- Assist with storage and issuance of supplies
- To foster and ensure open communication with kitchen, banquets and all other departments involved with a function
- Follow all health and safety rules as outlined by the department and the hotel. Ensures that all ECOSURE standards + processes are completed on a daily basis in his or her area of the department., this includesbut isn't limited to filling out daily dishwasher | pot washer temperature logs.
- Act as a team leader and motivator to all employees and ensure that the guests and employees are satisfied
- Assist the Chief Steward and Assistant Chief Steward with any other job related tasks
- Actively participate in the health and safety procedures and involve staff
- Supervising of several employees and distributing workload to each
- Ensure that the recycling and health and safety practices are followed in the workplace

**Qualifications**
- Hotel Management Diploma an asset
- Good understanding of health and safety laws with proven track record including health and safety initiatives
- Strong leader with excellent communication skills and a willingness to get involved with hotel activities

**Physical Aspects of Position include but are not limited to the following**:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps

**Additional Information**

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family. Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues. If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit

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