Operations Supervisor

6 months ago

Quebec City, Canada Metro Supply Chain Full time

**SUMMARY**

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

**RESPONSIBILITIES**
- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
- Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
- Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
- Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
- Assumes additional related responsibilities as required.

**EXPERIENCE**
- Five (5) years Distribution experience (3PL experience would be an asset)
- At least two (2) years supervisory experience, preferably in a 3PL Operations role
- Computer literacy in MS software.
- Proficiency with Warehouse Management Systems (WMS)
- Exemplary attendance and punctuality

**COMPETENCIES**
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

**EDUCATION**
- Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

**TÂCHES ET RESPONSABILITÉS PRINCIPALES**:

- Planifier les besoins en main-d'œuvre pour le quart de travail afin de s'assurer que les objectifs de production sont atteints dans la structure de coûts budgétée.
- Réaliser des réunions sur les quarts de travail pour communiquer de façon efficace les renseignements pertinents à tous les employés
- Attribuer et assurer le suivi avec les opérateurs et le personnel de l'entrepôt sur la durée requise pour les tâches à accomplir en notant les tâches assignées et en communiquant l'heure approximative d'achèvement.
- Veiller à ce que les exigences en matière de niveau de service pour toutes les expéditions entrantes/sortantes soient respectées.
- S'assurer que les procédures de rangement, de cueillette et d'emballage sont suivies et que toute la production respecte ou dépasse les normes de qualité du client.
- Signaler les commandes prioritaires et réviser les horaires pour répondre aux commandes sortantes.
- Fournir une rétroaction quotidienne aux employés par le biais d’encadrement et administrer les évaluations de performance.
- Gérer toutes les situations disciplinaires de manière appropriée et en temps opportun avec les pièces justificatives appropriées.
- Maintenir une interaction étroite avec les clients afin de développer des relations solides tout en évaluant les besoins en matière de services ; communiquer le cas échéant.
- Maintenir un environnement de travail propre et sécuritaire.
- Remplir les fonctions d'un superviseur en vertu de la Loi sur la santé et la sécurité au travail, y compris les lois sur la sécurité, la violence et le harcèlement.
- Assumer d'autres responsabilités connexes, selon les besoins.

**ÉDUCATION**:

- De préférence, un diplôme d'études collégiales en gestion des affaires avec une spécialisation en gestion logistique ou une expérience équivalente.

**EXPÉRIENCE**:

- Cinq (5) ans d'expérience dans le domaine de la distribution (une expérience de 3PL serait un atout).
- Au moins deux (2

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