Telco Analyst

2 months ago

Toronto, Canada The Salvation Army Canada and Bermuda Full time

**Telco Analyst**

**Location: Hybrid (Toronto)**

**Division: Information Technology, Managed IT Services**

**About The Salvation Army**

For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped 2.6 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.

These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse. In order to achieve all this, we are now recruiting for an Telco Analyst.

The Telco Analyst is responsible for leading strategies for defining, deploying, and maintaining telephony and internet services including IP telephony voice communication architecture and its associated network connections and component hardware across the organization and territory.

**What you will be doing**:
Strategy and Planning:

- Develop and maintain telecom standards, research upgrades and emerging technologies.
- Possess knowledge of telecom infrastructures, interconnected systems (such as intercoms, paging systems, nurse call systems), and IP telephony technologies.

Acquisition and Deployment:

- Establish backup, security standards, and documentation for standard devices
- Development of standard reports
- Installing, configuring, and supporting various network equipment and topologies

Operational Management:

- Act as a consultant for analog services, Digital PBX, fax, livestreaming, and internet.
- Provide support and training for solutions and standard mobile devices.
- Assist with billing and service reviews.
- Track and manage telephony contracts.
- Administer core VoIP systems and support telephony platforms and peripherals.
- Collaborate with management and users for implementing standard products.

**What you bring to the table**:

- Completion of a diploma or university degree in computer science, engineering or relevant field
- Minimum 7 years of experience in implementation and support of IT system, with 5+ years of IP Telephony installation, configuration, support
- 5+ years Network installation, configuration, support
- Deep understanding of technology concepts and design, specific focus on VoIP architecture
- Strong sense of integrity with professional ethics
- Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change

**What We Promise**
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
- We live our Core Values** **as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions - there’s a place for everyone to belong here

**How We Hire**

We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be.

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

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