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Cashier/sales Support Associate

4 months ago

Ottawa, Canada Coach (Tapestry) Full time

The Cashier/Sales Support Associate is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

**CASH WRAP**:

- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add‐ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by genuinely thanking customer and provide reason to return
- Represent Coach brand appropriately

**STOCKROOM**:

- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean the stock room daily
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Manage stock levels/product ownership in back-of-house and sales floor
- Prepare and conduct regular cycle counts, as directed
- Participate in store physical inventory counts, as scheduled
- Maintain Company Loss Prevention standards
- Compact Garbage and Cardboard

**Additional Requirements**

**Experience**: 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

**Education**: High school diploma or equivalent; college degree preferred.

**Technical**: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

**Physical**: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

**Schedule**: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

**Job Types**: Part-time, Permanent
Part-time hours: 4-20 per week

**Salary**: From $15.50 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Application question(s):

- What is your work availability?

For Example: Saturday and Sunday: 10 am to 10 pm, Monday: 12 pm to 10 pm, Tuesday: Not Available, Wednesday 5 pm to 10 pm, etc

**Experience**:

- Stock: 1 year (preferred)
- Cashier: 1 year (preferred)

Work Location: In person