Customer Service Representative

7 months ago

DollardDes Ormeaux, Canada Banque de Montréal Full time

3761 boul des Sources Dollard des Ormeaux Québec,H9B 2K4

Offrir un service exceptionnel aux clients actuels et potentiels de BMO. Déterminer les besoins des clients et fournir des avis et des conseils quant aux solutions financières qui sont dans l’intérêt supérieur du client. Travailler en collaboration au sein de la succursale et avec les partenaires de BMO, de manière à offrir l’expérience client souhaitée et à atteindre les objectifs d’ensemble.
- Déterminer les besoins des clients et effectuer des indications de clients à des collègues de BMO.
- Appuyer les demandes des clients portant sur les services bancaires, y compris le traitement des transactions et le soutien aux clients qui se présentent en succursale.
- Accueillir chaleureusement les clients et répondre à leurs besoins en matière de services bancaires et de transactions sans difficulté.
- Conseiller et orienter les clients quant aux options numériques et de libre-service offertes qui rendront les transactions bancaires à BMO conviviales, simples et rapides.
- Passer en revue les profils des clients et amorcer avec eux un entretien axé sur leurs besoins afin de repérer de possibles occasions de lui offrir des programmes de services bancaires courants et un choix de cartes de crédit.
- Contribuer à l’atteinte des résultats de la succursale et à l’expérience client.
- Collaborer aux activités opérationnelles (p. ex., la gestion des stocks, la transmission à l’échelon supérieur des demandes de service, le suivi des demandes de clients, le classement et les activités d’ouverture et de fermeture).
- Gérer la saisie et le rapprochement des transactions en espèces entre la trésorerie et les différentes succursales (p. ex., recycleur de billets).
- Exécuter les tâches courantes (p. ex., traitement des demandes de service, des transactions et des requêtes) en respectant les accords sur les niveaux de service pertinents.
- Agir à titre de membre clé d’une équipe collaborative et polyvalente en succursale et locale.
- Chercher à comprendre les besoins des clients en matière de services bancaires aux particuliers et de cartes de crédit et intégrer des offres promotionnelles et des programmes de marketing aux entretiens avec les clients afin de leur donner des conseils stratégiques.
- Classer les renseignements pour assurer l’exactitude et l’exhaustivité.
- Prendre l’initiative d’appliquer des approches créatives pour conférer une dimension humaine à chaque expérience client.
- Chercher des façons de prendre part à l’amélioration continue de l’expérience client globale en succursale.
- Contribuer aux résultats d’affaires ainsi qu’à l’expérience globale offerte en succursale.
- Au besoin, remplir ses fonctions dans plusieurs succursales selon les besoins du marché; l’horaire de travail peut varier d’une semaine à l’autre, en fait de jours, d’heures et de quarts.
- Assurer le suivi des politiques et des processus en matière de risque et de conformité pour veiller à protéger les actifs de nos clients ainsi que leur confidentialité et à agir dans leur intérêt.
- Vous demeurerez au fait de ce qui se passe dans l’ensemble du marché des services financiers, de la législation et de la réglementation, ainsi que de notre engagement à respecter les exigences éthiques les plus rigoureuses du secteur.
- Tenir à jour ses connaissances liées aux produits, aux pratiques et aux tendances des services bancaires aux particuliers, et intégrer celles-ci dans les entretiens avec les clients.
- Déceler et signaler toute habitude suspecte pouvant être associée au blanchiment d’argent.
- Respecter les exigences juridiques et réglementaires du territoire.
- Protéger les actifs de la Banque conformément à toutes les exigences juridiques, réglementaires et éthiques.
- Réaliser sous supervision des tâches uniformisées.
- Résoudre les problèmes en respectant les règles et les limites établies et transmettre à l’échelon supérieur au besoin.
- Des tâches et des responsabilités plus larges peuvent être attribuées au besoin.** Qualifications**:

- Aucune expérience antérieure nécessaire; diplôme ou certification d’études postsecondaires dans un domaine connexe souhaitable.
- Excellente connaissance des services offerts aux particuliers et aux entreprises, et de ceux qui sont offerts par les partenaires, ainsi que de la façon dont chacun d’eux peut répondre aux besoins individuels des clients.
- Adopter une attitude professionnelle.
- Connaissances de base des ventes spécialisées et des solutions de services bancaires aux entreprises pour diriger les clients vers des spécialistes.
- Engagement passionné à aider les clients.
- Motivation à offrir une expérience client personnalisée.
- Personnalité ingénieuse et entreprenante en mesure d’approcher les clients avec confiance et courage.
- Promptitude à collaborer et à ef

  • Customer Service Representative

    2 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Dollard-Des Ormeaux is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases...

  • Customer Service Representative

    2 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. In this role, you will handle customer inquiries, provide product information, and resolve complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products...

  • Corporate Customer Service Representative

    7 months ago

    Dollard-Des Ormeaux, Canada Delon Laboratories Full time

    **Our business**: Delon Laboratories is a cosmetic and pharmaceutical manufacturer in Montreal's West Island. **Purpose**: Delon Laboratories is looking for a full-time Customer Service Representative **to join our family**. The Customer Service Representative will provide assistance in processing orders, as well as tending to customer inquiries daily. Our...

  • Customer Service Representative

    7 months ago

    Dollard-Des Ormeaux, Canada Wheelwiz Full time

    Join our dynamic team at Wheelwiz Canada, a leading online reseller of automotive wheels & tires located in Dollard des Ormeaux. As we expand to meet the growing demand in the automotive wheel & tire sector, we are seeking a dedicated full-time Customer Service Representative to provide unparalleled support to our clients. This is an in person position with...

  • Customer Service Representative

    3 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Dollard-Des Ormeaux. As a Cashier, you will be responsible for managing customer transactions, handling cash, credit, and debit payments, and providing excellent customer service.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Customer Service Representative with Cash Handling Experience

    1 month ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job OverviewWe are seeking a Customer Service Representative to join our team at beBee Professionals in Dollard-Des Ormeaux. As a key member of our staff, you will play a vital role in ensuring a positive shopping experience for our customers.Compensation and BenefitsThis is a competitive hourly wage position that includes performance incentives. You will...

  • Customer Service Representative

    3 days ago

    Dollard-Des Ormeaux, Canada BMO Financial Group Full time

    Address: 3761 boul des Sources Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the...

  • Customer Service Representative

    7 months ago

    Dollard-Des Ormeaux, Canada BMO Financial Group Full time

    3761 boul des Sources Dollard des Ormeaux Quebec,H9B 2K4 As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate...

  • Food Service Representative

    2 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Food Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Taking customer orders efficiently and accurately.Preparing food items according to customer preferences.Maintaining cleanliness at the food counter and restocking supplies.Handling cash and...

  • Sales Representative

    2 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a Sales Representative to assist customers and provide exceptional service in our Dollard-Des Ormeaux store. Key responsibilities include greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Requirements:High school diploma or equivalent; retail experience is an asset.Excellent customer service and...

  • Customer Experience Specialist

    3 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Opportunity","h2": "Provide Exceptional Service to Our Customers","p": "At beBee Professionals, we are seeking a dedicated and friendly Customer Service Representative to join our team in Canada. In this role, you will be responsible for delivering exceptional service to our customers, addressing their inquiries, and...

  • Food Counter Service Representative

    6 days ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    About beBee ProfessionalsWe are a dynamic food service company seeking an enthusiastic and skilled Food Counter Service Representative to join our team in Dollard-Des Ormeaux.Competitive Salary and BenefitsThe successful candidate can expect a competitive hourly wage plus tips, ranging from $15 to $18 per hour, depending on experience. Additionally, we offer...

  • Customer Service Representative

    3 months ago

    Dollard-Des Ormeaux, Canada Couche-Tard Full time

    4061 Boul Saint-Jean, Dollard-Des-Ormeaux, Quebec H9G 2R4 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $19.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur...

  • Customer Service Representative

    6 months ago

    Dollard-Des Ormeaux, Canada Couche-Tard Full time

    4700 Boul Des Sources, Dollard-Des-Ormeaux, Quebec H8Y 3C4 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $19.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais...

  • Customer Experience Specialist

    2 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences. This includes handling customer inquiries, providing product information, and resolving complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and...

  • Service Delivery Expert

    3 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative","p": "At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.","h2": "Key...

  • Customer Service Associate

    2 months ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Associate to provide top-notch service to our customers and prepare food items to their satisfaction.Key Responsibilities:Providing exceptional customer service and ensuring customer satisfaction.Preparing food items according to customer preferences and presentation standards.Maintaining a clean and organized food counter...

  • Customer Service Liaison

    4 weeks ago

    Dollard-Des Ormeaux, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Liaison Role OverviewWe are seeking a skilled Customer Service Liaison to provide exceptional service to our customers, handling inquiries and resolving issues in a timely and professional manner.Job DescriptionThe successful candidate will be responsible for:Handling customer inquiries via multiple channels.Providing accurate product and...

  • Cashier/customer Service

    7 months ago

    Dollard-Des Ormeaux, Canada Pizza nikkos Full time

    Responsibilities: - Provide exceptional customer service to all customers - Operate cash register and handle cash transactions accurately - Scan and bag items efficiently - Assist customers with product inquiries and provide recommendations - Process returns and exchanges in accordance with company policies - Maintain a clean and organized checkout area -...

  • Cashier/customer Service

    7 months ago

    Dollard-Des Ormeaux, Canada Pizza nikkos Full time

    Responsibilities: - Provide exceptional customer service to all customers - Operate cash register and handle cash transactions accurately - Scan and bag items efficiently - Assist customers with product inquiries and provide recommendations - Process returns and exchanges in accordance with company policies - Maintain a clean and organized checkout area -...