Body Shop Estimator- Capital Chevrolet Buick Gmc
4 months ago
Company:
Capital Chevrolet Buick GMC Inc
The Auto Body Shop Estimator is a key position responsible for assessing and estimating the cost of vehicle repairs. This role plays a critical part in ensuring transparency with customers, providing accurate repair estimates, and contributing to the overall efficiency of the repair process. The purpose of this position is to deliver exceptional customer service, streamline repair workflows, and support the continued success and reputation of our auto body shop.
**ESSENTIAL DUTIES**:
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average
- Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous waste, OSHA, right-to-know, etc.
- Ensure that all documents are accounted for
- Wear approved safety glasses when in designated work areas
- Greet customers in a timely, friendly manner
- Let customers who are waiting in line know that they will be helped soon
- Schedule appointments using dealership-approved forms
- Communicate with service customers to determine the nature of the mechanical problem(s)
- Obtain customer and vehicle data. Test-drive the vehicle as necessary
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus (if applicable)
- Inspect customers’ vehicles for additional needed repairs
- If additional work is needed, explain the details to the customer, including the additional cost and time considerations
- Indicate on repair order the exact repair instructions, making a special note of the main reasons the customer brought the vehicle in
- Repair orders must be legible
- Provide estimates for labor and parts
- If the cost of service cannot be estimated during reception, leave open and contact the customer later, by phone, for approval
- Establish each customer’s method of payment. Obtain approval of credit, if necessary.
- Establish “time promised.” Obtain customer’s signature on repair order; provide customer with a copy. Follow up progress of each repair order
- Contact customers by telephone regarding any changes in the estimate or time promised
- Record changes on repair order in approved fashion
- Handle telephone inquires regarding work in process and appointments
- Compare final invoice with original repair order
- Call customer when vehicle is ready, answer any questions on repairs
- Maintain follow-up program on additional items found in need of repair
- Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks
- Inspect all vehicles for body work, notify the customer that the work is needed, provide an estimate for body shop work
- Miscellaneous duties as assigned
**QUALIFICATIONS**:
- Minimum 2 years experience in a Body Shop environment
- High school diploma or the equivalent
- Knowledge of Audatex, Mitchell Connect, Mitchell Repair Center, and ARMS.
- Unrestricted driver license and ability to drive automatic and manual transmissions
- Ability to prioritize and maintain professionalism during high-volume periods
- Ability to read and comprehend instructions and information
- General knowledge of vehicle mechanical operations
- Professional personal appearance
- Excellent oral and written communication skills
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
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