Order Management Associate

5 months ago

Cambridge, Canada JAMESWAY INCUBATOR COMPANY Full time

The Order Management Associate is responsible for the timely and accurate preparation of project proposals, order processing and document control, providing the best order fulfillment experience possible. With a focus on operational excellence and customer satisfaction, the Order Management Associate will ensure that customer orders are managed with a combination of speed, quality, and accuracy. Working with the sales team and other functional areas to help problem solve and proactively mitigate potential issues in support of JCMI customers worldwide.

**Essential Duties**:

- Prepare project proposals in coordination with sales teams and customers
- Liaise with various departments to ensure timely and accurate delivery of projects to customers
- Order entry into Infor Cloud Suite ERP system
- Keep customers proactively informed about the status of their orders
- Maintain a high degree of accuracy and completeness on Order Due Dates, ensuring current information is maintained in the ERP system
- Assist with maintenance of item pricing
- Document control
- Work with freight forwarders in obtaining freight rates for project proposals
- Provide ongoing sales support based on various needs, history, lead times, etc.
- Initiate and conduct order review and internal meetings
- Provide coverage and support to other Order Management Team members
- Other duties as assigned

**Knowledge & Skills**:

- Self-starter requiring mínimal supervision to accomplish assigned tasks.
- Ability to multitask and reset priorities as demands change
- Ability to work independently and in a team, in a fast-paced environment.
- Excellent analytical and organization skills to ensure the accurate and timely completion of assigned responsibilities
- Ability to work cooperatively and professionally with Sales Representatives and other functional areas to provide the most complete and comprehensive support possible
- Strong written and oral communication skills.
- Effective Time Management Skills
- Proficient with Microsoft Office Products; Word/Excel/PowerPoint, with advanced Excel skills.

**. **ERP experience in a manufacturing setting is considered an asset.

**Education and/or Experience**:

- High School Diploma or Post-Secondary Education
- Minimum of 3 years work experience in a manufacturing environment preferred

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Order management: 3 years (preferred)

Work Location: Hybrid remote in Cambridge, ON

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