Account Manager, Security Services

2 weeks ago

Hamilton, Canada GardaWorld Full time

**GardaWorld Account Manager**

**Business Unit**:
Security Services
**Location**:
Hamilton

**About GardaWorld**

GardaWorld is one of the leading companies of Canada s Security Solutions. We provide risk management solutions for our clients with a team of security professionals, which are highly experienced & qualified.

GardaWorld is currently hiring an
**Account Manager**
for our Protective Services business line. In this role, you will be responsible for the effective management of all issues in your assigned account portfolio with a focus on delivering a high level of service. You will be liaison for clients, GardaWorld team members and internal operations and act as the primary point of contact for client service, employee performance and incident escalation. If you bring experience working in a leadership role and thrive in a fast-paced role where building relationships is a key factor to your success, then this may be an ideal opportunity for you We are looking for security professionals who are passionate about the industry and looking for an opportunity to develop their careers with a leading organization

**Account Manager duties will include**:

- Maximizing customer retention by driving and ensuring customer satisfaction
- Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity and documenting in accordance with corporate policy
- Developing familiarity with customer culture, requirements, and day to day operations
- Ensuring customer expectations and contractual requirements are translated into operating instructions, including Standing Orders
- Facilitating activities related to new account start-ups and closeouts
- Ensuring and documenting that each site is fully staffed with trained, equipped, and motivated personnel who can routinely execute on the customer s mandate, as well as the company s contractual obligations
- Driving corrective action and organizational engagement on any site specific operational or disservice issue, per requirements under our corporate standards
- At large sites, directly managing assigned Account Directors or Site Supervisors, and providing performance management and career development
- Facilitating essential personnel management for staff and non-supervised accounts including evaluation of field staff
- Completing requisitions, logs, reports, and associated documentation per our corporate process
- Overseeing internal transfers of current guards within the portfolio
- Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, license status to manage portfolios
- Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
- Ensuring site operations are conducted with prescribed GardaWorld Professional Standards through regularly scheduled site visits
- Coordinating with union representatives on personnel related matters as required

**Account Manager Qualifications**:

- Previous professional experience in the Security industry is an asset
- Post-secondary education in a Security related field is an asset
- Certified Protection Professional (CPP) or other relevant designations are a definite asset
- Excellent communication skills written and verbal
- Strong organizational skills and a demonstrated ability to work in a fast-paced environment
- Flexibility to work outside of regular business hours to meet business demands
- Ability to travel to designated sites to meet with clients and field staff, as well as report to the respective branch offices.

**What we offer you**:

- Competitive salary and benefits package
- Vehicle allowance
- Performance based bonus structure
- Flexible hours
- Career development and advancement
- Training opportunities

**Interested in the Account Manager role at GardaWorld?**
Please submit your updated resume online.

  • Security Guard

    4 days ago

    Hamilton, Canada Gemstar Security Services Full time

    Our organization represents over 20 years experience in providing security solutions against vandalism, theft, physical aggression, personal safety concerns and parking control issues within commercial, industrial and residential markets. We understand and are capable of meeting the special needs and requirements of diverse environments. Our officers are...

  • Security Guard

    22 hours ago

    Hamilton, Canada Baig Secured Security Full time

    *Security Guard* Baig Security Hamilton, Ontario On-call Pay: $20 per hour Baig Security looking to hire on call Security Guard in Hamilton Ontario ASAP! Last minute Shifts! Baig Secured is a Canadian security company based out of Burlington, Ontario, hiring for Hamilton Ontario providing a complete spectrum of private security, investigations, and...

  • Security Guard On-call

    23 hours ago

    Hamilton, Canada Cancom Security Full time

    Deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports, investigate routine...

  • Project Manager, Corporate Security Services

    1 week ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Security Guard Republic Steel

    1 week ago

    Hamilton, Canada Paladin Security Full time

    Security Guard Republic Steel **To**: All Security Personnel **From**: People & Culture **Re**: Job Posting **Position**: Security Guard **City**: Hamilton **Site**: Republic Steel **Status**: Full time **Hours**:Continental Nights **Pay Rate**: $ 16.25 Are you interested in starting a career in a fast paced and growing industry? As a provider of...

  • Security Officer

    5 days ago

    Hamilton, Canada VISTA SECURITY & INVESTIGATIONS Full time

    Are you looking to become a police officer, or paramedic and want to take the next step towards that, this position is the perfect one for you. We are looking for guards with a police foundations background, or experience in a similar position. Use of Force will also be considered. We are looking for someone with experience in the security industry who is...

  • Tactical Security Guard

    2 weeks ago

    Hamilton, Canada BLACKBIRD SECURITY INC. Full time

    **Ready to make a difference.** Are you committed to protecting your community? Blackbird Security is seeking to hire **Tactical Security Guards** in **Hamilton, Ontario **for a variety of retail sites. **What you will do** - Establish a strong security presence to deter crime and theft - Document theft and other security violations - Patrol the premises,...

  • Experienced Security Guard

    2 days ago

    Hamilton, Canada Centaur Security Services Inc. Full time

    **CENTAUR SECURITY SERVICES INC.** **EXPERIENCED SECURITY GUARDS WANTED FOR THE HAMILTON AREA** We are seeking experienced Security Guards to fill various jobs in the Hamilton area. - Must possess a valid Ontario Security Guard License, - G or G2 driver's license, - Must be completely flexible with your schedule, - Must possess a Valid Standard First Aid &...

  • Security Guard Cargojet Sort Facility

    2 days ago

    Hamilton, Canada Paladin Security Full time

    Security Guard Cargojet Sort Facility **To**: All Security Personnel **From**: People & Culture **Re**: Job Posting **Position**: Security Guard **City**: Mount Hope **Site**: Cargojet - Sort Facility **Status**: Temporary Full Time **Hours**:1900-0700/0700-1900 **Pay Rate**: $17.00 Are you interested in starting a career in a fast paced and growing...

  • Toyotetsu - Full Time - Security Guard

    23 hours ago

    Hamilton, Canada Paladin Security Full time

    Toyotetsu - Full Time - Security Guard **Position**: Security Guard **City**: Hamilton **Site**: Toyotetsu **Status**: Full Time **Hours**:Continental Nights** (**1900-0700 hrs.) **Pay Rate**: $17.25/hr Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security...

  • Uniformed Security Officer

    1 week ago

    Hamilton, Canada Aquarius Security and Investigative Services Full time

    **Aquarius Security and Investigative Services** is offering _Full-Time_ positions for highly capable **_Retail Security Officers_** at our client's retail establishments in your area! **Why Join the Aquarius Team**: - Market-leading wages and career growth opportunities - Accommodating shift schedules - Performance bonus - Continuing Professional...

  • Uniformed Security Officer

    2 days ago

    Hamilton, Canada Aquarius Security and Investigative Services Full time

    **Aquarius Security and Investigative Services** is offering _Full-Time_ positions for highly capable **_Retail Security Officers_** at our client's retail establishments in your area! **Why Join the Aquarius Team**: - Market-leading wages and career growth opportunities - Accommodating shift schedules - Performance bonus - Continuing Professional...

  • Security Guard Supervisor

    5 days ago

    Hamilton, Canada GSS Security Full time

    Road supervisor **You must be flexible** for all shifts days, afternoon and nights /24 hours. **Full G drivers licence, clean drivers abstract** is a must to drive company vehicle. Office is based in the Hamilton area. Must be a licensed Security Guard with a valid first aid certificate. **Duties**: **Regular site visits to ensure compliance and provide...

  • Security Guard Hamilton Oshawa Port Authority

    2 days ago

    Hamilton, Canada Paladin Security Full time

    Security Guard Hamilton Oshawa Port Authority **To**: All Security Personnel **From**: People & Culture **Re**: Job Posting **Position**: Security Guard **City**: Hamilton **Site**: Hamilton Oshawa Port Authority **Status**: Full Time **Hours**:2000-0800 **Pay Rate**: $16.50 Are you interested in starting a career in a fast paced and growing...

  • Security Guard

    3 days ago

    Hamilton, Canada RBG Security Inc. Full time

    Full Job Description **Minimum requirements**: - Must hold a valid Ontario Security License - Must be available to work Overnights - Minimum 6 months to 1 year of security guard, concierge and customer service experience is preferred. - Demonstrated initiative and success through past assignments and duties. - Ability to achieve excellent customer service...

  • Security Guard

    3 days ago

    Hamilton, Canada Barber Collins Security services Ltd. Full time

    **Description** Barber Collins security is looking for a full time afternoon Security Guard to work at a food processing shipping facility during the week and weekends_._ **Shifts** - *Shifts have a mandatory 2-week rotation_ - 3 pm - 11 pm - Must be available during the week and every second weekend - Full time hours **Responsibilities**: - Protect...

  • Security Guard/CCTV Operator

    Found in: Talent CA C2 - 1 week ago

    Hamilton, Canada Paladin Security Full time

    Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and...

  • Security Guard/CCTV Operator

    Found in: Talent CA 2 C2 - 1 week ago

    Hamilton, Canada Paladin Security Full time

    OverviewPaladin Security: Making the World a Safer and Friendlier Place because we CARE !Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and...

  • Security Guard/CCTV Operator

    Found in: Talent CA C2 - 1 week ago

    Hamilton, Canada Paladin Security Full time

    Security Guard/CCTV Operator - Full Time - Hamilton Oshawa Port AuthorityPosition:                           High Profile Security GuardSite:                                   Hamilton Oshawa Port AuthorityCity:                                   Hamilton, ON.Status:                             ...

  • account manager

    Found in: Talent CA 2 C2 - 1 week ago

    Hamilton, Canada North Eastern Trucking Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: Bachelor's degreeExperience: 2 years to less than 3 years or equivalent experienceTasksIdentify clients' financial goals and objectivesSupervise staffAnalyze clients' financial recordsDevelop financial plans for clientsMake recommendations concerning cash management, insurance...