Afternoon Assistant Housekeeping Manager

3 weeks ago

Niagara Falls, Canada Americana Resort Inc. Full time

**Primary Responsibilities**:

- Monitor and evaluate all commons/laundry department daily activities.
- Assign duties to team members and give instruction regarding work methods and routines.
- Work in conjunction with the Housekeeper Manager to establish and review departmental standards, guidelines and objectives.
- Oversees administrative processes such as departmental recruiting and retention, time and labour management, regular inventory checks and audits, training, coaching and job performance to ensure proper planning and organization.
- Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.
- Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
- Assist in maintaining the integrity of the hotel’s legislative and safety compliance through training programs including AODA, WHMIS, Bill 132, Bill 168, Health & Safety Awareness Training, etc.
- Ensure adherence to all company policies, practices, procedures and guidelines.
- Work with all departments in executing projects related to deep cleaning and routine maintenance of public spaces, back of house areas, spa, waterpark and grounds.
- Make recommendations and implement necessary change to meet and exceed company objectives and to enhance service and operational efficiency.
- Maintain ongoing communication with hotel department heads regarding the specific and overall condition of public spaces.
- Attend and participate in regular team and management meetings as required while promoting an open-door policy.
- Serve as a problem solver in instances of guest and/or team member dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner.
- All other duties as assigned by Housekeeper Manager

**Professional Qualifications**:

- Completion of Post-Secondary Education in Hospitality Management and/or related field preferred.
- A minimum of 3 years previous Housekeeping department leadership experience.

**Personal Qualities**:

- Highly proficient computer literacy including Microsoft Office programs.
- Previous knowledge of OPERA is an asset.
- Ability to multitask and effectively manage numerous priorities within a fast-paced environment.
- Must be highly organized with a strong attention to detail.
- Must possess effective time management skills.
- Communication proficiency and strong leadership skills.
- Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Basic literacy in English

**Physical Requirements**:

- Required to have good physical stamina.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling and stooping.
- Must be able to stand, sit or walk for extended periods of time.

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$46,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

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