Network Support Technician

2 weeks ago

Calgary, Canada Noralta Technologies Inc. Full time

**About Us**

As an energy service company in its 30th year in business, Noralta Technologies provides a combination of patented technology and service that supports energy producers throughout North America. We aim to fully understand the goals and obstacles our clients face, and continually innovate ways to help them improve their performance. In this way, we envision becoming outstanding partners to our clients, constantly evolving new technologies and services, and sharing in their successes.

**Why work here**

Surrounded by co-workers who are engaged in the community, our employees take pride in the work that they do and the company that they work for. The Network Support Technician will join an established support team who are respected for their integrity, dedication, and loyalty. Noralta strives to create an atmosphere and culture that embraces work/life balance, an understanding of what our employees require to be successful, and where hard work and commitment is rewarded with advancement opportunities.

As a Network Support Technician, your primary responsibility is to ensure the smooth functioning and maintenance of computer networks within the organization.

**Education and Certifications**:

- High school diploma or equivalent.
- A degree in computer science, information technology, or a related field is beneficial but not mandatory.
- Industry-recognized certifications can be highly valuable, such as CompTIA Network+, Cisco Certified Network Associate (CCNA), and/or Microsoft Certified Azure Administrator and/or Microsoft Certified Solutions Associate (MCSA).

**Technical Skills**:

- Proficiency in network protocols and technologies, including TCP/IP, DHCP, DNS, VLANs, routing, and switching.
- Operating systems (Windows, macOS, Linux)
- Software installation and configuration
- Experience with network devices such as routers, switches, firewalls, and access points.
- Knowledge of network monitoring and troubleshooting tools.
- Understanding of wireless networking concepts and technologies.
- Familiarity with network security principles and practices.
- Strong analytical and problem-solving skills to diagnose and resolve network-related issues.
- Ability to troubleshoot hardware, software, and network problems efficiently.

**Communication Skills**:
Excellent verbal and written communication skills to interact with end-users, colleagues, and management effectively. The ability to convey technical information in a clear and understandable manner to non-technical users.

**Time Management**:
The capacity to prioritize tasks, manage workload efficiently, and meet deadlines.

**Teamwork and Collaboration**:
Ability to work well in a team environment and collaborate with other IT professionals to resolve complex issues.

**Adaptability**:
Networks are constantly evolving, so a network support technician should be adaptable and willing to learn new technologies and concepts.

**Customer Service**:
A customer-centric approach to provide support and assistance to end-users and ensure their satisfaction.

**Additional Notes**:
After work, on call shift.

Field trips might be required on certain occasions. Must be able to lift and carry 50 lbs. weight.

**Please Note**:
For your safety and the safety of everyone around you, the following with be required.
- Pre-employment Drug and Alcohol testing
- Two professional references

Full benefits are offered following a 3-month probationary period. We thank all applicants for their interest in Noralta Technologies Inc, but only those chosen for an interview will be contacted.

Pay: $25.00-$27.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T2P 3T6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-01-21

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