Assignment Coordinator

2 days ago

North Bay, Canada ParaMed Home Health Care Full time

Description:

- **Position: Assignment Coordinator**

**Location: North Bay, ON**

**Shifts: Casual
- Full Time (2pm - 10pm)**

**ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada.**

Under the direction of the Supervisor of Coordination, the Assignment Coordinator will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. Utilizing a computerized scheduling system, they will assign staff based on specific requirements derived from both private and/or government referrals. Assignment Coordinators are required to be available to work a combination of day, evening, and weekend shifts.

**PRIMARY DUTIES AND RESPONSIBILITIES**

**Service Coordination**
- Provides Patient/PSS or Regulated Service coordination daily.
- Develops and distributes Patient/PSS/Regulated service schedule and informs PSS/Regulated Workers via mobile device or live message of changes to schedules.
- Receives notification from PSS/Regulated Workers of factors affecting re-assignment of Patients.
- Receives routine referrals/intake information from Funders and private Patients.
- Assesses availability and appropriateness of PSS/Regulated Workers for routine assignment referring to service agreements and contracts, policies and procedures and the collective agreement (if applicable).
- Reports any unresolved service coordination difficulties to immediate Supervisor/Manager or local branch Supervisor, as appropriate.

**Customer Service**
- Communicates regularly with Patients/caregivers, PSS/Regulated Workers, funders and various Corporate or local departments (i.e. Accounting, People & Culture, Information Technology)
- Provides reports to appropriate professionals regarding Patient and PSS/Regulated status.
- Collaborates with accounting to ensure accurate and timely billing and payroll functions.
- Provides support and general direction to PSS/Regulated Workers, as appropriate.
- Receives concerns from Patients and PSS/Regulated Workers with regards to scheduling practices and redirects to appropriate professional.
- Advises appropriate Supervisor within the local branch of existing and anticipated staffing requirements.
- Documents all communications and subsequent actions in appropriate field/location within scheduling system.
- Performs other duties as required.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**

Minimum qualifications for this position are one to two years of post-secondary education and one to three years of job-related experience, or equivalent combination of education and Experience.
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process._ #_ParaMedNB_

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