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Customer Service Associate

4 months ago

Delta, Canada Ryder System Full time

You are the driving force behind our company.

Start your career with Ryder today

At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_. As a Customer Service Associate, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933

**Shop Location - Delta BC V3M 6V5**

**Work Schedule - Monday-Friday 6:00 AM - 2:30 PM**

**Summary**

The Service Associate is responsible for customer service, and work flow management similar to service writing, and administration in a shop environment.

**Essential Functions**
- Performs customer relationship activities to include customer interface, issue resolution, and customer satisfaction
- Executes customer communication protocol as it pertains to PM Scheduling and follow-up, breakdowns and vehicle status updates
- Creates repair order tasks and updates work planning sheet
- Reviews maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
- Coordinates with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
- Coordinates outside repair with vendors and customers
- Answers all incoming shop calls
- Is responsible for all clerical duties within the shop operation which include vehicle maintenance files
- Is responsible for processing all Accounts Payable and non-parts invoices

**Additional Responsibilities**
- Performs other duties as assigned.

**Skills and Abilities**
- Strong verbal and written communication skills
- Strong organizational, prioritizing, and multitasking skills
- Acute attention to detail

**Qualifications**
- H.S. diploma/GED required - Post secondary education an asset.
- Two (2) years or more of customer relations or customer service with issues resolutions experience (internal or external) required

**\#LI-post #INDexempt #FB**

Le coordonnateur du service à la clientèle (entrée de données) est responsable du service au client, et la gestion du flux de travail, tel que l’entrée de données et l'administration dans un environnement d’atelier.

Exigences:

- Diplôme d'études secondaires ou l'équivalent requis. Formation post secondaire, un atout
- Solides compétences informatiques requises, incluant traitement de texte et chiffrier
- Entre deux et cinq (2-5) années d’expérience requises en relations clients ou au service à la clientèle avec expérience en résolution de problèmes (interne ou externe)
- Minutieux
- Aptitudes à communiquer efficacement, tant à l'oral et qu’à l'écrit
- Fortes aptitudes pour l’organisation, la gestion des priorités et les multitâches
- Habilité pour travailler dans un environnement au rythme soutenu

Responsabilités:

- Effectuer les activités de relations clients, incluant l'interface client, la résolution de problèmes, et la satisfaction du client
- Exécuter le protocole de communication à la clientèle en ce qui a trait à la planification et au suivi de la gestion des pièces, aux pannes et aux mises à jour de l'état des véhicules
- Créer les tâches des commandes de réparation et actualiser la feuille de planification de travail
- Vérifier les rapports d’entretien pour identifier et planifier l’entretien préventif, les campagnes de réparation, et identifier les véhicules nécessitant un suivi
- Coordonner avec le comptoir de location pour identifier les besoins de réparation, vérifier la disponibilité des unités de substitution et les exigences de lavage de véhicules
- Coordonner les réparations externes avec les fournisseurs et les clients
- Répondre à tous les appels entrant à l’atelier
- Responsable du traitement de tous les comptes payables - factures autres que des pièces

**Job Category**: Maintenance Service

\#wd