Landscape Maintenance Operations Manager

4 months ago

Waterloo, Canada Earthscape Ontario Full time

**Job Title **:Landscape Maintenance Operations Manager
**Job Status** : Full-Time Permanent
**Location**: Wallenstein, ON/Toronto, ON (Hybrid)

**Who are we?**

Our company, Earthscape, is recognized as an award-winning design-build firm that specializes in high-end residential landscaping and maintenance.

We are a group of enthusiastic, creative dreamers and builders who work hard and are exceptionally proud of what we design and create. Our project managers aren't afraid to get their hands dirty and our installation crews know that we trust, and highly-value, their work. It makes for a positive, productive, fun, and rewarding environment, with enough challenges and opportunities to keep us growing.

Our main office and yard are located just outside of Elmira, Ontario; a second office/yard is located in Toronto.

**Who are we looking for?**

We are a rapidly growing company seeking a Landscape Maintenance Division Manager to join our team. At Earthscape, we foster a collaborative and horizontal management style, where your input and teamwork will shape the success of your division. Join us as we revolutionize the industry with innovative landscape solutions.

**Job Summary**:
As the Maintenance Division Manager, you will oversee all aspects of two maintenance divisions located in Kitchener/Waterloo and Toronto. With the Kitchener/Waterloo division experiencing rapid growth and the Toronto division in the planning phase, your expertise in scaling divisions will be instrumental in driving success. Your ability to delegate tasks effectively and ensure seamless operations will be paramount.

**Responsibilities**:

- Provide comprehensive oversight of the maintenance divisions in Kitchener/Waterloo and Toronto, ensuring efficient operations and meeting performance targets.
- Manage the estimating of the division, ensuring accurate pricing and profitable projects
- Manage day-to-day scheduling, optimizing resource allocation and project timelines.
- Work closely with the sales manager to ensure ‘right fit' prospects are being converted into clients
- Work closely with Account Managers to ensure client satisfaction, meet enhancement sales targets, and foster long-term relationships.
- Assist in hiring, training, and developing employees, conducting performance reviews, and implementing disciplinary measures when necessary.
- Ensure adherence to safety protocols, keeping staff up to date with required certifications and training.
- Be apart of the operations management team, joining weekly meetings and helping to solve ‘in the business' issues
- Help create and take accountability for meeting weekly, monthly, and annual budget goals for labour, equipment, and materials within the division.
- Track client satisfaction metrics through site visits, surveys, and proactive follow-up actions.
- Oversee invoicing processes for the Maintenance divisions, ensuring accuracy and timely billing.

**Seasonal Focus**:
Snow removal services are not provided by our company. Instead, during the winter months, your focus will shift towards strategic planning and preparation for the upcoming year.

**Skills & Qualifications**:

- Minimum of 5 years of experience in a supervisory/managerial position of a $1M+ division
- Proven track record in rapidly scaling a division and managing growth.
- Experience with company mergers is an asset, although not required.
- College Diploma, Apprenticeship, Certified Horticultural Technician, or University degree in Horticulture or Landscape Technology preferred.
- Excellent knowledge of landscape materials, encompassing both hard and soft materials.
- Strong leadership, interpersonal, and organizational skills.
- Willingness to both teach and learn from others.

**What's in it for you?**

The Earthscape team manages and maintains some of southern Ontario's most beautiful residential landscape projects. This position will afford you the opportunity to help show prospective clients the endless possibilities Earthscape can provide. The pace, challenges and problem-solving opportunities will mean you are never bored. You will have the chance to develop and refine a wide variety of skills in our rapidly growing business. Your colleagues are all highly skilled, with an impressive range of backgrounds and expertise. Above all they are dedicated to Earthscape's success.

We want you to be successful, and we believe in rewarding our staff for exceptional work. In addition to excellent on-the-job training in project management and site supervision, a safe and inclusive work environment for you and your colleagues, we offer:

- Extended health and dental benefits
- Life insurance and AD&D
- Profit sharing and performance bonuses
- Participate in our employee share ownership program (ESOP) after 1 year
- Tuition reimbursement
- Company events & social hours

**Job Type**: Full-Time, Permanent

**Compensation**: $80,000 - $120,000

**Location**:Hybrid

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