Clinic Support Specialist

2 weeks ago

Vaughan, Canada VetStrategy Full time

**12-Month Contract Position (100% Remote)**

**The Role**

Reporting to the Senior Manager, Clinic Support Centre, the Clinic Support Specialists is a dual role, and the main purpose is to:
**WFM Integrations**
- Support our acquisition clinics in onboarding onto the full Dayforce system.
- To be in direct contact with our acquisition clinic, field team, Pay & HR departments.
- Help train the clinics and provide platform support during the first pay.
- Project manages the WFM onboarding process until completion for all acquisitions.
- Continuance of supporting onboarded and current clinics with general inquiries to help guide Practice Managers to current processes.

**Clinic Support**
- Help support existing clinics with inquiries and training on Zendesk, Concur and Dayforce.
- Help cover call centre shift and direct calls/inquiries to the appropriate departments.

**Duties**
- Meet the needs of the Practice Managers including understanding the question clearly and identifying solutions and/or appropriate Support Office partner to support the inquiry.
- Setting timelines to meet the WFM launch date, training on the system prior to WFM launch, timely and relevant communication and anticipating the needs of the Payroll/HR department to support setup.
- Working closely with the Payroll, HR and Integrations departments to ensure all pay elements are set up correctly into the time management system for pay to be processed accurately.
- Help cover Call Centre shift phone coverage.

**Responsibilities**:

- Coordinate and schedule calls with key stakeholders to prepare for implementation launch calls and subsequent training calls
- Track errors/issues that arise within an implementation to identify potential patterns, locate and troubleshoot solutions
- Collect and organize and summarize all pay & HR data required for efficient handoff to key stakeholders (e.g. Payroll) in data implementation.
- Lead WFM system training calls with the Practice Managers.
- Maintain a high level of customer service and satisfaction by scheduling recurring touch points, coaching Practice Managers through the learning curve and provide constructive feedback in a professional, respectful manner
- Flexible in availability to accommodate the schedule constraints of our Practice Managers across Canada and payroll submission deadlines
- Organize all tasks required to meet the implementation deadline and efficiently plan the sequence of activities
- Provide internal feedback on success of implementation, areas of improvement and items to consider for future implementation
- Help support Practice Manager with day-to-day business inquiries and training.

**Background, Experience and Qualifications**
- Fluent in French & English both written and spoken
- Minimum 3 years' experience in a payroll system/platform (e.g. Ceridian, ADP, Payworks, etc.)
- Minimum 1-2 years' experience with payroll (PCP certification an asset)
- Minimum 1-5 years' experience in client service environment
- High attention to detail and accuracy
- Ability to foresee and prepare for potential errors and resolve quickly to maintain a smooth implementation
- Effective communication skills
- Previous experience with MS Office and Salesforce (an asset)
- Previous experience with working with clients in an implementation role (asset)
- Veterinary or health care related clinic experience an asset
- Team player; Ability to collaborate & work effectively within a cross functional team
- Adaptability; able to learn new skills quickly and adjust to changing priorities
- Motivated by challenging situations, and can work independently and manage your workload efficiently
- Self-starter - able to work as a group and independently with mínimal supervision

**We are Relationship Focused**
- In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.

**We Collaborate**
- Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals to ensure that all work is in the best interest of the hospital and considers the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.

**We Speak the Truth**
- We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

**We are Humble**
- We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

**We Take Care of the Rest**
- We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on the impact of patient care, client serv

  • Office & Clinic Support Coordinator

    9 hours ago

    Vaughan, Canada MedPros Full time

    **About Us**: MedPros is healthcare management business that supports a variety of medical clinics in Southern Ontario. As an Office & Clinic Support Coordinator, you will play a crucial role in ensuring the smooth day-to-day MedPros office operations and a variety of managed medical clinic operations. You will work closely with the Manager and other team...

  • Manager of Clinic Services

    4 weeks ago

    Vaughan, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...

  • Manager of Clinic Services

    3 weeks ago

    Vaughan, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...

  • Manager of Clinic Services

    3 weeks ago

    Vaughan, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...

  • IT Support Specialist

    4 weeks ago

    Vaughan, Canada Steelcon Group of Companies Full time

    *IT SUPPORT SPECIALIST* *JOIN A TEAM WITH THE STRENGTH OF STEEL* Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you'll make an impact every day. As an IT Support Specialist at our head office in Vaughan, ON, you will...

  • Manager of Clinic Services

    3 weeks ago

    Vaughan, ON, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. Summary : Manager of Clinic Services is responsible for...

  • Sales Support Specialist

    1 week ago

    Vaughan, Canada White Cap Canada Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...

  • Clinic Operations Manager

    6 days ago

    Vaughan, Canada The Fertility Partners Full time

    Generation Fertility, located in Vaughan and Newmarket, is actively seeking an experienced and dedicated Clinic Operations Manager to join our esteemed team. The Clinic Operations Manager embodies the vision, mission and values of the clinic and the organization. They create a practice environment and a work climate that influence the quality of patient...

  • Clinic Operations Manager

    2 days ago

    Vaughan, Canada The Fertility Partners Full time

    Generation Fertility, located in Vaughan and Newmarket, is actively seeking an experienced and dedicated Clinic Operations Manager to join our esteemed team.The Clinic Operations Manager embodies the vision, mission and values of the clinic and the organization. They create a practice environment and a work climate that influence the quality of patient care,...

  • Technical Support Specialist

    5 days ago

    Vaughan, Canada Clarke North America Inc. Full time

    **IMMEDIATE OPENING** Clarke North America div of TFI International is premium transportation services provider in Canada. Currently, we are searching for an experienced Technical Support Specialist Level II to join our team in the Vaughan Office. **Responsibilities**: - Deployment and maintenance of Windows 10+, Office 365, Teams, Webex, and helpdesk...

  • Clinic Operations Manager

    1 week ago

    Vaughan, Canada The Fertility Partners Full time

    Generation Fertility, located in Vaughan and Newmarket, is actively seeking an experienced and dedicated Clinic Operations Manager to join our esteemed team. The Clinic Operations Manager embodies the vision, mission and values of the clinic and the organization. They create a practice environment and a work climate that influence the quality of patient...

  • Clinic Operations Manager

    6 days ago

    Vaughan, Canada The Fertility Partners Full time

    Generation Fertility, located in Vaughan and Newmarket, is actively seeking an experienced and dedicated Clinic Operations Manager to join our esteemed team.The Clinic Operations Manager embodies the vision, mission and values of the clinic and the organization. They create a practice environment and a work climate that influence the quality of patient care,...

  • Clinic Operations Manager

    1 week ago

    Vaughan, Canada The Fertility Partners Full time

    Generation Fertility, located in Vaughan and Newmarket, is actively seeking an experienced and dedicated Clinic Operations Manager to join our esteemed team.The Clinic Operations Manager embodies the vision, mission and values of the clinic and the organization. They create a practice environment and a work climate that influence the quality of patient care,...

  • Client Relations Specialist

    5 days ago

    Vaughan, Canada SharpLight Technologies Full time

    **Company Description**: We are the developers of the world’s most cutting-edge med-aesthetic technologies and treatments, offering top-of-the-line med-aesthetic solutions. SharpLight’s innovative product line of non-invasive, laser and light-based treatment systems are effective, efficient, and safe and our customer service aims to impress, as we...

  • Area Manager

    1 week ago

    Vaughan, Canada MedPros Full time

    Are you passionate about making a difference in the healthcare industry? MedPros is seeking a dedicated and dynamic Area Manger for Medical Clinics to join our team. **About Us**: MedPros is small healthcare management business that supports a variety of OHIP and private pay clinics in Southern Ontario. As an Area Manager, you will play a crucial role in...

  • Technical Support Specialist- Leve Ii

    1 week ago

    Vaughan, Canada Clarke North America Inc. Full time

    **IMMEDIATE OPENING - **Technical Support Specialist Level II Clarke North America div of TFI International is premium transportation services provider in Canada. Currently, we are searching for an experienced Technical Support Specialist Level II to join our team in the Concord Office. **Responsibilities**: - Show leadership while assisting users with a...

  • Area Manager

    1 day ago

    Vaughan, Canada MedPros Full time

    Are you passionate about making a difference in the healthcare industry? MedPros is seeking a dedicated and dynamic Area Manger for Medical Clinics to join our team. About Us: MedPros is small healthcare management business that supports a variety of OHIP and private pay clinics in Southern Ontario. Job Description: As an Area Manager, you will play a...

  • Area Manager

    3 days ago

    Vaughan, Canada MedPros Full time

    Are you passionate about making a difference in the healthcare industry? MedPros is seeking a dedicated and dynamic Area Manger for Medical Clinics to join our team. About Us: MedPros is small healthcare management business that supports a variety of OHIP and private pay clinics in Southern Ontario. Job Description: As an Area Manager, you will play a...

  • Area Manager

    2 days ago

    Vaughan, Canada MedPros Full time

    Are you passionate about making a difference in the healthcare industry? MedPros is seeking a dedicated and dynamic Area Manger for Medical Clinics to join our team. About Us: MedPros is small healthcare management business that supports a variety of OHIP and private pay clinics in Southern Ontario. Job Description: As an Area Manager, you will play a...

  • Area Manager

    2 days ago

    Vaughan, Canada MedPros Full time

    Are you passionate about making a difference in the healthcare industry? MedPros is seeking a dedicated and dynamic Area Manger for Medical Clinics to join our team. About Us: MedPros is small healthcare management business that supports a variety of OHIP and private pay clinics in Southern Ontario. Job Description: As an Area Manager, you will play a...