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IT Helpdesk Support

4 weeks ago


Cambridge, Canada Clarion Medical Technologies Inc. Full time

The IT HelpDesk Support role is responsible for providing timely resolution to IT HelpDesk related incidents. This includes receiving, prioritizing, documenting, actively investigating and resolving end user trouble tickets and operational requests.

**The successful applicant will**:

- Document all problems, troubleshooting steps and final resolution in helpdesk ticketing system
- Work with and escalate problems (when required) to the IT Supervisor
- Deploy hardware and software technology to address internal customer requests and updates
- Perform hands-on fixes to desktop/laptops including configuring systems, installing and upgrading software and physical fixes to computers
- Develop help sheets and other proactive documentation to assist end users
- Grant access to internal networks and operating systems as required
- Onboarding new hires including training IT policies and key functionalities end users need to be aware of
- Perform special projects when required
- 1-5 years of experience in an IT Helpdesk role
- University or College degree in Information Technology or related field
- Must have experience installing and troubleshooting Microsoft Windows and Office 365
- Knowledge of trouble shooting android mobile phone, iPhone and desktop phone issues
- Experience fixing hardware issues such as laptop, desktop, handheld and printers
- Familiarity with IT ticket tracking tools
- Experience with Windows System Update Services (WSUS), networks, and physical & virtual servers an asset
- Manage and administer Microsoft Intune and Microsoft System Center Configuration Manager (SCCM)
- Experience using Microsoft Azure and VMware.
- Ability to create scripts in PowerShell
- Strong relationship and collaboration skills
- Proactive with strong problem-solving skills
- Ability to speak, read and write French an asset