Remote Support Leader

6 days ago

Vancouver, Canada Weir Group Full time

Remote Support Leader

Weir Motion Metrics

Remote

Purpose of Role: The Remote Support Leader, will direct the Remote Support Team activities, procedures and strategies to ensure consistent systems review within Motion Metrics customer base from the different regions worldwide

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:
- Ensures all systems are periodically reviewed and updated to the latest SW versions.- Provides technical support pointing to reduce first response time and case resolution times.- Maintains support cases updated, reporting findings and solutions to inform and allow learning from the solutions provided.- Maintain regular and effective communication with Global Support Management regarding technical issues to resolve customer needs adequately.- Secure System Analysts and Remote Support Specialists have the information and resources to evaluate, maintain, and supervise systems' performance daily.- Ensure the implementation of Motion Metrics corporate technical authority guidelines, reporting results, and collaborating with the Global Development and Support & Service Teams.- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:
- Leader with experience in multidisciplinary technical teams.- Minimum 3 years of experience in Customer Support roles.- Knowledgeable in Services Configuration, command line, Linux and Windows OS.- Possess excellent time management skills and be results-driven.

Weir Motion Metrics (WMM) is a Canadian mining technology division that enables a new generation of safe, smart, and sustainable mining based in Vancouver, B.C. Serving the mining market since 1999, then joining Weir in 2021, Motion Metrics is proud to be Weir’s first-ever center of excellence for artificial intelligence and machine vision technology. For additional information about Weir Motion Metrics, visit us at


Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Compensation within Canada - CA $84,304 to $128,578

Compensation outside Canada -the range will be determined based on local market standards
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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