Program Coordinator

2 weeks ago


Gloucester, Canada Eastern Ottawa Resource Centre Full time

**Position: Program Coordinator -Resource and Referral/Child & Youth/Reception**

**Employer: Eastern Ottawa Resource Centre (EORC)**

**Schedule: Permanent Full time (35 hours/week)**

**Salary: $59,598.00 to $73,441.00**

**Location: 1980 Ogilvie Road Suite 215, Gloucester**
- Become an essential member of the EORC team _

Are you ready to have a positive impact on the lives of individuals of all ages in Ottawa’s east/south-east communities? We are looking for a reliable and detail-oriented individual to join our team as Program Coordinator. If you thrive in a collaborative environment and enjoy contributing to a larger purpose, this is the perfect opportunity for you.

**THE EASTERN OTTAWA RESOURCE CENTRE**

Are you seeking an exciting and fulfilling job in a warm and vibrant environment? Do you have a strong desire to make a difference in your community? At the EORC, we are proud to be a team of passionate individuals from diverse backgrounds, professions, and life experiences, all working together towards a shared objective: to provide client-centered services that promote well-being and enhance the quality of life in the East Ottawa community and its surrounding areas. As an employer, the EORC values respect, collaboration, accountability, and compassion, upholding the highest standards of equity, diversity, and inclusion.

**NATURE OF THE WORK**

The Program Coordinator plays a pivotal role in ensuring the effective delivery of high-quality programs and services within their assigned program portfolio by coordinating the day-to-day operations of those programs, including service delivery, program support, staff development and quality assurance. With a focus on client-centered care and continuous improvement, the Program Coordinator provides support, training, coaching and supervision to staff, and works collaboratively with external partners to meet the needs of program participants and advance the mission of the EORC.

**RESPONSABILITIES**
- Provide direct support, training, and guidance to program staff to ensure effective service delivery and client support.
- Evaluate the performance of individual staff members, providing feedback, conducting performance reviews, and addressing any performance issues or concerns.
- Assist in the development and implementation of program policies.
- Support the Program Manager in the creation and development of program goals and objectives as well as with program evaluation.
- Provide service delivery to clients as required (high volume, team members absent due to external meetings, staff illness, etc.).
- Respond to client inquiries, concerns, and emergencies in a timely and compassionate manner.
- Handle client complaints to ensure that all quality measures are being followed and escalate to Program Manager as needed.
- Collaborate with community partners, agencies, and stakeholders involved in client care to enhance service delivery and expand resources for program participants.
- Identify community service gaps and service delivery issues and collaborate with the Program Manager to address.
- Analyze program outcomes and client feedback to identify areas for improvement and implement corrective actions as needed.
- Monitor program budgets, expenses, and resources with support from Program Manager to ensure efficient utilization and compliance with funding requirements.
- Manage administrative tasks such as scheduling and staff cover off, processing time sheets and leave requests.

**WHAT WE WOULD LIKE TO FIND IN YOU**
- University degree or community college diploma in social work or a related field or equivalent experience
- Minimum of four years’ experience in social services and Resource and Referral and Child and Youth services.
- Experience in program development, delivery, and evaluation.
- Fluency in oral and written communication skills in English and French. **French language skill is mandatory.**
- Strong attention to detail and exceptional organizational skills
- Highly adaptable: ability to multi-task and work collaboratively in a matrix environment.
- Knowledge of, and familiarity with the continuum of care including community social and health services and the resources available in the community
- Strong time management skills and ability to prioritize daily tasks effectively and escalate issues in a timely manner.
- Ability to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require a sense of urgency.

**WHAT YOU WILL LIKE ABOUT US**
- Atmosphere that promotes collaboration, exchanges, and inclusion.
- Group insurance and employee assistance program are in effect 3 months after your hiring.
- Contribution to the OPTrust defined benefit pension plan.
- In addition to your 4 weeks of vacation: 5 days of personal leave, 15 sick days and 13 holidays per year.
- Professional training opportunities related to a multitude of transferable skills.
- Reduced summer hours and closing of the Center at lunch time



  • Gloucester, Canada St. John Ambulance Saint-Jean (National Office) Full time

    **ST. JOHN AMBULANCE NATIONAL OFFICE** **JOB POSTING** **Position**: Youth Program Specialist **Reports to**: Director of Community Programs - National Office **Location**: Ottawa, ON and/or Remote **Status**: Regular Full Time **Summary**: - SJA Connect, and - Canadian Youth Advisory Network (part of the St. John International Youth Advisory...


  • Gloucester, Canada Eastern Ottawa Resource Centre Full time

    **Part Time Contract - Casual - during school hours (hours vary)** **Multiple positions available** **Salary : $29.15hr** As a value driven organization, we are seeking an incumbent that align themselves with the values of the agency, namely: Respect, Compassion, Client Centered, Collaboration, Accountability. **Description of...


  • Gloucester, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    Battlefield Equipment Rentals (a division of Toromont Industries Ltd.) one of Canada’s premiere Construction Rental Companies presently requires **Parts & **_**Service Coordinator**_ at our **Gloucester location**. **Parts & Service Coordinator** We have an immediate requirement for a P**arts and Service Coordinator** in our Gloucester location. This is...


  • Gloucester, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    Battlefield Equipment Rentals (a division of Toromont Industries Ltd.) one of Canada’s premiere Construction Rental Companies presently requires **Parts & **_**Service Coordinator**_ at our **Gloucester location**. **Parts & Service Coordinator** We have an immediate requirement for a **Parts and Service Coordinator** in our Gloucester location. This is...

  • Project Coordinator

    3 days ago


    Gloucester, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...


  • Gloucester, Canada Extendicare Canada Full time

    **SCHEDULING AND ATTENDANCE COORDINATOR** At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high quality care while maintaining a safe and healthy environment for...


  • Gloucester, Canada Spring Living Full time

    **SPRING LIVING** Spring Living owns and operates retirement communities situated in established residential neighborhoods throughout Canada. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections and provide personalized services by team members who are committed to making a significant...


  • Gloucester, Canada Ontario Medical Supply Full time

    The purpose of this position is to assist with and coordinate activities pertaining to Quality, Safety and Risk Management. This position will also assist in providing education to staff in ensuring that quality, safety and risk are integrated within the daily activities across the organization. **Job Title**:Quality, Safety and Risk...

  • Pastoral Agent

    7 days ago


    Gloucester, Canada Archdiocese of Ottawa-Cornwall Full time

    **Title**: Pastoral Agent - Sacramental Preparation Mission and Pastoral Services **Reporting to**: Episcopal Vicar for Mission and Pastoral Service - English Sector, or his delegate **Summary**: Under the direction of and reporting to the Episcopal Vicar for Mission and Pastoral Service - English Sector and of the Episcopal Vicar for Clergy, the Pastoral...

  • Quality, Safety

    3 days ago


    Gloucester, Canada Ontario Medical Supply Full time

    **Quality, Safety and Risk Associate** The purpose of this position is to assist with and coordinate activities pertaining to Quality, Safety and Risk Management. This position will also assist in providing education to staff in ensuring that quality, safety and risk are integrated within the daily activities across the organization. **Job Title**:Quality,...


  • Gloucester, Canada The Elizabeth Fry Society of Ottawa Full time

    _**Join our Amazing E Fry Ottawa Team!**_ **Community Liaison Worker - Ottawa-Carleton Detention Centre** **Job title**:Community Liaison Worker - Ottawa-Carleton Detention Centre (OCDC) **Reports to**:Manager, Community Programs and Services **Hours**:30 to37.5 hours/week **Salary**:$21.61 plus benefits (non-negotiable - unionized workplace) **Our...


  • Gloucester, Canada The Elizabeth Fry Society of Ottawa Full time

    _**Join our Amazing E Fry Ottawa Team!**_ **Community Liaison Worker - Ottawa-Carleton Detention Centre** **Job title**:Community Liaison Worker - Ottawa-Carleton Detention Centre (OCDC) **Reports to**:Manager, Community Programs and Services **Hours**:30 to 37.5 hours/week **Language**:Bilingual Preferred* **Salary**:$21.61 plus benefits...


  • Gloucester, Canada CIMA+ Full time

    Company DescriptionWelcome to a place where people are at the heart of everything we do. Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value a...


  • Gloucester, Canada CIMA+ Full time

    Company DescriptionWelcome to a place where people are at the heart of everything we do. Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value a...


  • Gloucester, Canada Eastern Ottawa Resource Centre Full time

    **Intake Resource and Referral Worker** **Permanent Full time position - 35 hours per week** **January 2024** **Salary: $53 044** (**plus full benefits, pension, starting with 4 weeks holidays)** **Description of Responsibilities** As a member of the multidisciplinary team, the Intake Worker responds to all requests and provides crisis intervention,...

  • Scheduling Clerk

    5 days ago


    Gloucester, Canada Extendicare Full time

    **Job Description**: SCHEDULING AND ATTENDANCE COORDINATOR At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high quality care while maintaining a safe and healthy...


  • Gloucester, Canada Archdiocese of Ottawa-CornwallArchidiocèse d'Ottawa Cornwall Full time

    **JOB TITLE: Executive Assistant to the Office of the Archbishop** **WHO WE ARE**: The Roman Catholic Archdiocese of Ottawa-Cornwall is a bilingual diocese that shares the Gospel with the residents of Akwesasne and Champlain in the east to Mississippi Mills in the west. It offers opportunities to encounter Jesus Christ through its parishes to people of all...


  • Gloucester, Canada Bemac Collision Group Full time

    Bemac Collision Group has an immediate opportunity for a Vehicle Appraiser to join their team in a well-established, progressively growing group of companies. Reporting directly to the Operations Manager, The Vehicle Appraiser is responsible for determining the extent of damage and total repair cost of an automobile on behalf of the automotive company. and...


  • Gloucester, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a full-time, team-oriented, results-driven Security Systems Designer, to join our amazing culture. As a Designer in our Security Team, you will be required to design, engineer and document installed solutions with moderate to higher levels of complexity according to project requirements. Proactively communicate with colleagues,...

  • Project Manager

    3 weeks ago


    Gloucester, Canada Aquatech Dewatering Company Full time

    Reporting to the Director of Dewatering, this individual requires a strong and extensive experience working on projects where new subsurface utility infrastructure construction has taken place, preferably on large residential development sites in southern Ontario, in complex geology and below groundwater table in a regulated environment. This individual...