Psychogeriatric Case Manager

2 months ago

Toronto, Canada LOFT Community Services Full time

**DATE**:October 7, 2024
**LOCATION**:Toronto, ON - West Toronto Senior Services - Dunn Ave
**COMPENSATION**:$53,630 - $65,589 annually prorated
**CONTRACT DURATION**:6 months contract

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Psychogeriatric Case Manager**.

**Job Summary**
As a Psychogeriatric Case Manager, you will be part of a team that co-ordinates a support network and linkages for older adult and seniors with serious mental illness and other challenges (e.g., addictions). A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity, and self-respect. The role will require direct service and support to clients in area such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

**Dunn Avenue Supportive Housing** provides specialized assisted living support to vulnerable older adults with complex physical health challenges, addiction and/or cognitive impairment. The program offers 24/7 care through its specialized PSW team, providing such services as assistance with personal care, laundry, medication and escort to appointments. Case managers offer support and provide care coordination, crisis intervention, system navigation and client advocacy. Mental, physical and spiritual health are enhanced by social interaction provided through Dunn’s life enrichment program. Dunn services are offered to adults 59 and older; program size is 70 individuals. Dunn’s Mobile Hub and Spoke program also provides PSW support to an additional 26 clients at risk for ALC, living in the community.

**What You Will Do**
- Assists clients in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues.
- Act as a liaison and client advocate among those involved with the client’s care including family, other caregivers, medical and other multi-disciplinary providers.
- Conduct assessments such as RAI and OCAN and provide timely and accurate record keeping and reports as required.
- Provide supportive counselling or referral and linkages to health care, programs, or service providers.
- Provide crisis management/intervention and assist in the development of crisis plans for clients.
- Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles.
- Maintain strict confidentiality and follow all other required policies and procedures.
- Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization.
- Attend and actively participate in all required training.
- Liaise, collaborate and coordinate with other professionals, service providers and partners.
- Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.

**What You Bring**:
Must Haves
- Completion of degree in social services/human services or equivalent
- Minimum 3 years of experience in providing support to vulnerable seniors and older adults with special needs including mental illness, addictions, and severe social isolation.
- Completion of Gerontology is an asset.
- Group counselling related to mental health, addictions, and related issues.
- Knowledge of community resources and support.
- An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities.
- Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills
- Good oral and written communication skills and computer literacy, including MS word and Excel.
- Counselling, responding and assessment skills.
- Creativity and flexibility to approaches.
- Ability to work effectively as part of a team and interact with workers from a variety of agencies.
- Understanding of cultural competency and framework
- Knowledge of other languages is an asset.

Nice-to-Haves
- Knowledge of other languages is an asset.
- Completion of Gerontology is an asset.
- Understanding of cultural competency and framework

Note: Staff will be required to work in client’s own homes and may therefore be exposed to secondhand smoke. Occasional evening and weekend hours may be re

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