Manager, Incident Protection

3 weeks ago

Oakville, Canada Golf Canada Full time

OPPORTUNITY:
Title: Manager, Incident Protection

Reports to: Director, Golf Services

Location: Golf Canada Head Office (2+ days per week) / Remote

Status: Full-time/Flexible Hybrid

Ideal Start Date: June 2024

OVERVIEW:
We embrace a flexible hybrid work environment designed to accommodate work-life balance. As an integral part of our team, you will enjoy the best of both worlds, with opportunities for in-office collaboration and the flexibility to work remotely.

PRIMARY DUTIES:
1. Reimbursement Application Management: 70%
- Provide exceptional customer service to members - individuals and clubs - in respect of the Incident Protection Program.
- Preparing required documentation for submission to Accounting to fulfill timely reimbursement to members.

2. Reporting and Analysis: 15%
- Prepare regular reports on reimbursement trends, program metrics and costs, key performance indicators, and program effectiveness to support decision-making and strategic planning.

3. Stakeholder Communication: 10%
- Communicate with internal and external stakeholders, including members, golf facility managers, staff, and finance personnel, to gather relevant information, provide updates on claim status, and address any inquiries or concerns.

4. Golf Services Department Support: 5%
- Collaborate with the Golf Services department on strategic initiatives and customer service supporting the membership program.

REQUIRED SKILLS, KNOWLEDGE, & ABILITIES:

- Post-secondary degree or diploma in Business Administration, Risk Management, or related field, or equivalent experience.
- Experience in the insurance industry, with a focus on claims management or reimbursement processing considered an asset,
- Knowledge of golf equipment, golf terminology, and an interest in golf.
- Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment
- Strong organizational and administration skills.
- Ability to work in groups and independently
- Strong decision-making and conflict-resolution abilities.
- High Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Bilingual (English/French) is considered an asset.
- Flexible hours / some weekends

APPLICATION DETAILS:
Golf Canada - People and Culture

1333 Dorval Drive, Suite 1

Oakville, ON L6M 4X7

How to apply: Forward cover letter and resume to Career Page, NO PHONE CALLS PLEASE to the above contact by May 12th, 2023. Golf Canada thanks all applicants but will contact only those who will be invited for an interview. Due to the nature of this position, there may also be some travel required and the need to work some weekends.

Golf Canada is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify Human Resources at 905-849-9700.

OFFRE D’EMPLOI:
Titre : Gestionnaire, Protection contre les incidents

Relève de : Directeur, Services de golf

Lieu : Siège social de Golf Canada (2 jours et plus par semaine/télétravail)

Poste : Permanent à plein temps - Flexible, hybride

Date idéale d’entrée en fonction : Juin 2024

Veuillez noter que dans le présent document, sauf indication contraire, le genre masculin est utilisé comme générique, dans le seul but de ne pas alourdir le texte.

SURVOL:
Nous proposons un environnement de travail hybride et flexible, conçu pour favoriser l’équilibre entre vie professionnelle et vie privée. En tant que membre à part entière de notre équipe, vous bénéficierez du meilleur des deux mondes, avec des possibilités de collaboration au bureau et la souplesse du travail à distance.

PRINCIPALES TÂCHES:
1. Gestion des demandes de remboursement : 70%
- Assurer un service à la clientèle exceptionnel aux membres - individuels et clubs - en ce qui a trait à notre Programme de protection contre les incidents.
- Superviser le processus de demandes de remboursement selon les conditions de l’adhésion, en veillant à ce que les demandes soient exactes et complètes, et qu’elles respectent les politiques internes et les exigences réglementaires relatives au Programme de protection contre les incidents.
- Évaluer les demandes de remboursement entrantes afin d’en déterminer l’admissibilité et le remboursement maximum admissible, et approuver ou refuser les demandes de remboursement des membres.
- Préparer les documents requis afin de les soumettre à la comptabilité pour que les remboursements soient versés aux membres dans les délais impartis.

2. Rapports et analyses: 15%
- Préparer régulièrement des rapports sur les tendances en matière de remboursement, les mesures et les coûts du programme, les indicateurs clés de performance et l’efficacité du programme afin de soutenir la prise de décision et la planification stratégique.
- Conserver une documentation complète sur les demandes de remb

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