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Manager, Investment Operations

7 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Job Summary**:
Manulife Private Wealth (“MPW”) delivers discretionary investment counselling services to High-Net-Worth individuals and their families. We believe open architecture investment solutions and a global approach should be an integral part of our clients’ financial planning for the future.

We need people with the skills, energy and drive to help us continue to service our growing client base. With our head office located in Toronto, Manulife Private Wealth offers an opportunity to work with a team that values new ideas, fresh approaches and is committed to developing innovative solutions that will shape the future our business.

We are seeking a highly motivated and versatile Manager, Investment Operations to join our esteemed Manulife Private Wealth Investment Counsel Services team who will play a critical role in providing operational support to our investment counselling business. With a focus on enhancing productivity and service standards through the integration of systems technology, this individual will make a significant impact on our team's success. This individual will play a crucial supervisory role, coaching junior analysts in their training, development, and task assignments. Although there will be no direct reports, the Manager, Investment Operations will be expected to exhibit exceptional leadership abilities.

**Responsibilities**

Leadership
- Assist with establishing new policies and procedures and ensure proper controls are in place. Ensure clear and concise documentation is created and maintained as procedures and processes evolve over time.
- Work closely with project team and systems analyst to create new workflows in private wealth systems.
- Responsible for training new team members as they come on board and providing coaching and feedback to analysts
- Lead or assist in the resolution of problems. Act as liaison to custodian and trading partner to resolve trading, settlement, and reconciliation issues, and escalate when required.
- Proactively find opportunities for operational and improvements in execution, bring forward solutions to create efficiencies and mitigate risks, and help manage the analysis, implementation, and adoption of them.
- Facilitate audit requirements for business unit operations.
- Act in a leadership role in MPW’s year-end tax reconciliation and tax reporting activities.

Strategic Initiatives and Project Management
- Act as the business lead and actively participate in the implementation of broad strategies for integrating systems technology to enhance productivity and service standards.
- Performs some or all of the following tasks: data management, data loads, runs scans, validation scripts, schedule production releases.
- Engages appropriate partners (internal or external) to resolve operational issues; plan parallel work streams when possible.

Vendor and key stakeholder management
- Manage relationship with Manulife IT and Application Support. Represent the business in meetings and provide insight into day-to-day operations. Conduct testing and investigations, share feedback, and raise issues and operational improvements.
- Collaborate with internal departments when they are developing new procedures and controls, examining/redesigning internal workflows, and negotiating service standards and requirements as required.
- Manage relationship with MPW Investment Counselor Service’s vendors and engage with internal partners as it relates to contracting and operational improvements. Ensure quality execution of services and support, address critical issues and process improvements and monitor and provide regular feedback to ensure service levels are aligned with contract.
- Consult with privacy, operational risk, and legal partners to aid in business decisions and mitigate risks.

**What we are looking for?**
- Post-secondary education and/or minimum 4-6 years equivalent work experience in the financial services industry
- High Net Worth market experience strongly preferred
- Successful completion or enrollment in a Project Management certificate course is an asset
- Successful completion or enrolment in the Canadian Securities Course is preferred.
- Successful completion or enrolment in the Chartered Financial Analyst (CFA) program or Chartered Investment Manager (CIM) program is an asset.
- Experience in portfolio management systems is an asset
- Experienced and interested in coaching and developing team members an