Telecommunications Analyst

2 weeks ago

Toronto, Canada Ministry of the Solicitor General Full time

You will use your experience and knowledge of communications networks, mobility and supporting technologies to plan, implement and support the implementation of Public Safety Broadband solutions and support our public safety community in the implementation of digital technologies to support Next Generation 9-1-1.

**Why work for the Ontario Public Service?**

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.

**We offer**:

- Competitive compensation and benefits.
- Flexible work arrangements.
- Collegial and professional work culture.
- Career growth and development opportunities across multiple business areas.
- On-the-job training to support your success in the role.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: As a Telecommunications Analyst, you will have a unique opportunity to contribute in the delivery of the top digital government priorities that have a high impact on the delivery of public safety communications throughout the province:

- Provide technical expertise, planning and support in the delivery of a Public Safety Broadband Network & Next Generation 911 telecommunications services for the Enterprise/Cluster/Client including consultation, complex provisioning, and operational support.
- Collaborate with team members, mobile network carriers and stakeholders in the design and development of an initial PSBN Proof of Concept (POC) that meet enterprise requirements.
- Plan, coordinate the execution and support of all aspects of the service including provisioning of hardware, vendor management and network performance reporting.
- Manage complex stakeholder relationships, both internally and externally, ensuring all industry partners and stakeholders are appropriately engaged and updated on all relevant product plans and provide support to design/implement strong service management processes.
- Identify and analyze performance and service delivery trends and issues, evaluate and report on solution operations.

**How do I qualify?**:
**Technical Knowledge**:

- You have knowledge of Mobile broadband, telecommunications services such as Radio Access Networks, core networks, data network operations, mobile radio, Internet Protocol based services (e.g. VOIP communications) and legacy telecommunications services, to lead the planning and delivery of telecommunications services for the public safety community.
- Understanding of network operations to provide technical direction and support for the preparation of specifications, design and implementation of network components.

**Research and Analytical Skills**:

- You possess analytical, evaluative and problem solving skills to assess clients' telecommunications system and service needs and support development of cost effective solutions that improve client service delivery programs.
- You have demonstrated problem-solving skills to provide leadership and solutions which deal with a variety of advanced technical, operational and service problems efficiently and effectively.
- You have evaluative and analytical skills to coordinate the identification and resolution of system malfunctions; assess the impact of proposed changes on system and network performance.
- You have the flexibility to address frequently changing priorities in a 24/7 operational environment where there is potential for problems and malfunctions ranging from irritants to catastrophic events occurring at any time in order to maintain services and improve customer satisfaction.

**Communication Skills**:

- You have demonstrated interpersonal skills to work collaboratively in a team environment to understand business needs and develop complex telecommunications solutions and provide advice on technical issues
- You can prepare submissions, planning documents, reports, briefing materials and correspondence.
- You can prepare presentations, interview clients and explain technical concepts to audiences who may not be familiar with I&IT concepts and terminology.
- You can use persuasion, tact, diplomacy, and negotiating skills to work with vendors, internal service partners and clients to resolve I&IT service problems, including major service disruptions, developing permanent s

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