Assistant Manager

Acadia First Nation

**EMPLOYMENT OPPORTUNITY**
**Assistant Manager**

**Position Title**: Assistant Manager
**Department**:Business Operations - Hammonds Plains Entertainment Ltd
**Term**: Full-time, permanent, 40 hours per week/shift work required
**Location**: Hammonds Plains Entertainment, Hammonds Plains NS
**Position Reports to**:Manager

**GENERAL DESCRIPTION**

Acadia First Nation (AFN), owns and operates the Hammonds Plains Entertainment facility located in Hammonds
Plains, NS. The facility, new in its operations since December 2019, provides VLT’s for entertainment, drive thru for tobacco and ancillary services, a store front location for products and services. AFN is currently recruiting for an Assistant Manager, on a full-time basis, providing overall support to the Manager in effectively managing business operations and profitability, including hiring and retaining the best team and overseeing annual revenue.

**DUTIES AND RESPONSIBILITIES**
- Assist the Manager in employee management which includes, but is not limited to:

- Assist with hiring, training, and supervising staff according to policies and procedures and the Operations of Establishments Manual, and aligned with Human Resource policies, where applicable
- Delegate work duties and coordinate staff shifts, shift exchanges, etc., where applicable
- Respond and resolve employees’ complaints and conflicts in absence of the Manager
- The review and documentation of employee’s performance, while managing and coaching staff
- Tracking time aspects for staff, such as sick time, vacation requests, late arrivals etc.
- Supervising, monitoring staff performance, conducting employee performance evaluations according to

AFN policies and procedures and the AFN Operations of Establishments Manual
- Assist the Manager in shift coverage for any role in the event there are no employees available to work due to emergencies or a sudden lack of staff availability (example: resignation/dismissal of employees)
- Perform Manager duties in the absence of Manager, and upon approval
- Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance, and calling for repairs as needed
- Assist the Manager with customer relationship management ensuring a high-quality customer experience is delivered by handling customer complaints and resolving in a timely manner
- Support the Manager in retail management and reporting duties which include, but are not limited to:

- Assist with determining the retail product mix to meet customer demand and store presentation, evaluate data on products, revenue and expenses on a regular basis, and plan and organize sales and promotions
- Assist with the requisition of supplies, equipment, services and payments upon the Manager’s approval
- Manage the inventory and pricing while informing the Manager of any changes, additions, etc.
- Assist with cash deposits, cash management, posting of invoices and report any overages and shortages to the Manager
- Formulating pricing policies to achieve adequate mark-up while remaining competitive in the market in partnership with the AFN inventory department
- Assist the Manager in quota tobacco inventory management, as needed
- Inform the Manager of call-ins, expenses, and payments
- Attentive to inventory details including posting invoices and providing inventory reports
- Inventory ordering, acquisition, and the forwarding of invoices for payment of all products

Acadia First Nation
- Inspecting products for expiration dates and freshness
- Assist the Manager in maintaining cleanliness and general maintenance of the store by contacting people for minor repairs and maintenance, and ensuring employees are conducting floor duties and adhering to rules, regulations, and inspections
- Support the Manager in ensuring that security is maintained and that employees are complying with all security policies and procedures, presenting a safe environment for customers
- Maintain and support a positive community image and participate in in-store public and community relations
- Adhere to all Acadia First Nation (AFN) Policies, Procedures and necessary store procedures, as required
- Other duties, training and activities related to Assistant Manager’s position, as required

**EDUCATION, CERTIFICATIONS AND EXPERIENCE**
- High school diploma (GED or equivalent will also be accepted)
- Two-years of relevant experience in retail, preferably supervisory experience, or an equivalent combination of education and experience sufficient to successfully perform all the essential tasks of the job
- Occupational Health & Safety training is an asset
- First Aid and CPR training is an asset
- WHMIS Certification is an asset
- Must be bondable
- Criminal record check required upon hiring

**ABILITIES, SKILLS AND COMPETENCIES**
- Strong multitasking skills and an ability to meet deadlines
- Ability to listen and observe behaviou