Associate Product Manager

3 weeks ago

Surrey, Canada Internet Truckstop LLC Full time

**At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike.**

**We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher.**

**Join a team of brilliant minds and generous hearts who care deeply about other's success.**

**Position Summary**:
**Essential Job Functions**:

- Drive product features through their entire creative cycle: ideation, specification, development, release, analysis, and iteration
- Build strong partnerships with Technology, Marketing, and Sales to define and execute new and incremental product development, develop roadmaps, and align internal stakeholders (e.g., Sales, Marketing, BI Reporting, Support) on direction and launch.
- Perform qualitative and quantitative research to discover feature ideas and collaborate with PM team, engineers, designers, UX researchers, and customer success to help guide feature development.
- Define success metrics and drive implementation in close collaboration with designers, engineers, researchers, and other cross-functional teams.
- Develop a deep understanding of user segments and advocate for unmatched user experience through customer discovery, user testing, and data analysis.
- Build product roadmaps that drive user success and work closely with various cross functional partners to execute it
- Strategically evolve and grow existing products and services to deliver a better user experience constantly.
- Continuously build a deep understanding of our users and identify key customer needs.
- Conduct customer discovery, concept testing, and user research.
- Write technical documentation and customer release notes and conduct internal training sessions for new product releases.
- As part of position growth, lead the development of new features in collaboration with UX, Technology, and Marketing, and even manage a small roadmap.

**Position Requirements**:

- Bachelor’s degree in business, Computer Science, Design, or a related field
- Double majors in areas related to product management or a master’s degree in computer science, Electrical Engineering or other technical discipline preferred.
- Internships as a PM and/or in related roles at a technology company or VC firm preferred.
- 1-2 years in a product management or adjacent R&D or customer-facing role
- 2+ years of experience in product management or relevant work experience (especially in a B2C or B2B SAAS company) preferred.
- Experience documenting product requirements and managing products or projects in the digital domain.
- Strong competency in software platforms
- Experience with Jira, Confluence, and Aha (product roadmap tool) preferred.
- Demonstrable experience in leading a scrum and/or Agile development team.
- Experience writing product requirements documents, building business cases, presentations, negotiating (internal and external) preferred.

**The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the partner.

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